Gabriela Santos

I am a dedicated young professional with more than 2 years of experience in customer service. With a strong dedication to achieving business objectives through being a proactive team player, establishing strong relationships with customers, and resolving customer problems.

My experience includes serving food and beverages to guests with exceptional customer service, handling payment processing and promoting products, working in a fast-paced environment, and maintaining accurate sales calculations and cash-out procedures. Additionally, I have experience in managing a clean and orderly work environment, reporting issues to higher-ups, and you ensuring proper record-keeping. I have also demonstrated the ability to train new employees and adhere to company operational procedures and customer service standards.

I am currently pursuing a Master's degree in Hospitality Management Studies at Fairleigh Dickinson University. Prior to that,I completed a diploma program in Communication and Service Essentials with a co-op at the International Language Academy of Canada. I also hold a Bachelor's degree in Engineering in the Administration of Tourism and Hotel Industry from the Catholic University of Santiago de Guayaquil, which you completed in 2020.