Gabrielle Malloy

Client-focused professional with strong experience in relationship management, consultative sales, and service excellence. Proven ability to assess client needs, explain complex products clearly, retain long-term clients, and exceed performance goals. My personal background is in financial services, leadership, with a strong interest in customer account management.

Boutique Lead (Management) - Aritzia

(2025-06)

• Lead and coach a team to exceed daily sales and service goals through consultative selling and relationship management.
• Manage staffing, scheduling, onboarding, and performance development.
• Resolve client concerns professionally, ensuring satisfaction and retention.
• Oversee transactions, documentation accuracy, and operational compliance.
• Analyze sales trends and KPIs to drive business performance.

Senior Style Advisor - Aritzia

(2023-10 - 2025-06)

• Conducted in-depth client consultations to assess needs and recommend tailored solutions.
• Built long-term client relationships through proactive follow-ups and personalized service.
• Managed client profiles and maintained accurate customer records.
• Handled objections, returns, and escalations professionally.
• Consistently exceeded individual sales and service targets.

Special Finance Manager - Steele Auto Group

(2022-09 - 2023-10)

• Assisted clients in securing financing solutions based on budget and credit profiles.
• Explained financial products, warranties, and protection plans clearly.
• Built relationships with lenders and financial institutions.
• Prepared and processed documentation accurately and efficiently.
• Ensured compliance with financial regulations and internal policies.

Client Care Associate - Steele Auto Group

(2021-12 - 2022-09)

• Provided high-volume inbound client support.
• Addressed inquiries, resolved issues, and documented interactions.
• Maintained professionalism while meeting productivity targets and evaluated on KPIs.

Supervisor/key-holder - Guardian Pharmacy

(2019-03 - 2021-12)

• Responsible for training, coaching and mentoring employees.
• Resolve client concerns professionally, ensuring satisfaction.
• Oversee transactions, documentation accuracy, and operational compliance.

Bachelor of Arts - Criminology - Saint Mary's University

ASIST Certification - Success College (2021)

High School Diploma - Halifax West High School (2019)