Gagan Dhaliwal

Motivated and detail-oriented aspiring Clinical Aesthetician with knowledge of skin analysis, skincare treatments, client consultations, and skin health. Brings a strong professional background in dispatch operations, security, and team supervision, with proven skills in communication, problem-solving, customer service, and attention to detail. Experienced in managing responsibilities in fast-paced environments, handling sensitive information, and maintaining high standards of safety and professionalism.

Passionate about skincare, client satisfaction, and providing personalized care while continuously developing knowledge and skills in the clinical aesthetics industry.

Clinical Aesthetics Student/ Hand-on training at NIWE Academy (2026-05 – 2026-09)

• Hands-on training in microneedling, chemical peels, laser hair removal, IPL, and dermaplaning.
• Performed facials, skin analysis, and customized skincare treatments under professional supervision.
• Conducted client consultations and supported personalized treatment planning based on individual skin concerns and goals.
• Applied knowledge of skin anatomy, skin conditions, and contraindications to support safe treatment selection.
• Provided pre- and post-treatment instructions and recommended appropriate skincare products and home-care routines.
• Followed infection control, sanitation, and hygiene protocols to maintain a clean and safe treatment environment.

SOC Monitoring officer at Commissionaires (2024-05)

• Monitored CCTV surveillance systems, alarms, and access control systems to maintain a safe and secure environment.
• Welcomed visitors, assisted with inquiries, and maintained a professional and friendly front desk experience.
• Answered phone calls, directed inquiries, and communicated effectively with visitors, staff, and management.
• Maintained accurate visitor records, incident reports, and confidential documentation.
• Verified visitor credentials and managed access in accordance with established security procedures.
• Assisted with administrative duties and supported the smooth operation of front desk activities.
• Demonstrated strong customer service, communication, multitasking, and problem-solving skills.

Supervisor at Tim Hortons (2021-04 – 2024)

• Supervised daily operations to ensure efficient workflow, excellent customer service, and compliance with company standards.
• Delivered friendly and professional customer service while addressing customer inquiries and resolving concerns.
• Trained, guided, and supported team members to maintain service quality and operational efficiency.
• Coordinated staff responsibilities, managed priorities, and ensured smooth daily operations in a fast-paced environment.
• Handled customer complaints professionally and resolved issues to maintain customer satisfaction.

Clinical Aesthetics – Niwe Academy (2026-05 – 2026-08)

Dispatch and Freight brokage Specialist – Rai Dispatch/Rai Trucking (2024-10 – 2025-01)

Diploma in Business Administration – Bow valley college (2019-09 – 2021-06)

Post Secondary in Grade 12 in Commerce – Mata gujari Khalsa college, Kartarpur, Punjab, India (2017-04 – 2018-03)