Licensed Realtor at Century 21 Leading (2020-01 – Present)
Professional trained and Licensed for Property Management, Evaluation of Property Assets, Assessments, and On-going maintenance/ repairs of properties.
- Conduct professional property evaluations, comprehensive asset assessments, and market analyses to guide strategic property investments
Customer Service Manager and Operations Manager for the Renovation Branch at All Weather Windows and Doors (2006-01 – 2020-12)
- CSA Representative for establishing installation system standards, protocols and examination of building procedures in Canada.
- Regional Training Instructor for Installation Masters Certification (American Architectural Manufactures Association) for contractors and employees.
- Provided-Mentorship Supervision for Alberta Journeyman Carpentry Apprenticeship Program and Red Seal Program.
- Provided On-Going Training for AWW Installer and Service Crews and AWW Contractor Installation Crews; including Occupational Health and Safety Training in daily operations.
- Monitored and managed branch operations on a daily basis with meticulous attention to detail, analytical thinking, planning and execution skills, providing leadership in a Renovations Division of AWW for branch asset management, as well as employee and contractor's operational needs.
- Recruited, hired, trained, monitored, and optimized performance of employees and contracted personnel: Completed evaluation performance review for AWW administration staff, installer and service crews: 9 Renovation Employees; and 17-21 Contractor Crews (2-3 persons per crew) from 2006 -2020.
- Proven Track Record of the ability to lead and build strong performing teams that achieve exceptional performance results. For example, in 2006, started with 4 sub-contracting crews and 0 employees. Terminated one crew then rebuilt existing crews, contractor culture, customer service standards, and quality installation control. Recruited contracting crews and installation employees, and continued building high performing installation teams to 21 crews.
- Accomplishes goals through people, as well as builds and maintains a high level of valuing people as evidenced through staff, contractor's and AWW Team Lead's Evaluations, and also evidenced through being approached by contractors, sales reps, and staff regarding business and/ or personal concerns.
- Establishes a climate for supportive team development; aligns people skills and development requirements with business need; communicates mission and goals; delegates appropriately.
- Proven proactive approach re: implementing strategic initiatives by providing the steps and systems needed to help translate the vision of quality installations into daily operational realities of business.
- Initiated, established, and developed WOW Customer Service Standards providing contractors with a system of guidelines for quality Installation expectations which ensuring meeting goals and objectives on a consistent basis.
- Ensured Focused Quality Management met and exceeded the requirements of internal and external customers; and encouraged input to improve products and services. Planned and acted with customers in mind; and developed strong relationships with continual goals of building long-term people networks.
- Established Proactive Management Protocol Systems for: improving contractor completion rates; writing of installer performance evaluations; monitoring of timely installation scheduling, cost effectiveness, and continuing quality care by ensuring efficient resolution of service issues to improve operations dashboard.
- Mediated conflict situations through negotiation for 'win-win' solutions, as often as possible.
- Advised sales team on engineered approvals, appropriate product, and cost analysis for various difficult or unusual installation applications.
- Strong business acumen and negotiation skills re: vendor suppliers pricing for installations.
- Monitored basic, as well as complex operational cost controls to ensure operating within budget. For example: In 2019, Monitored budget of 12 million.
- Strong computer skills: Proficient in MS outlook, MS Word, Power Point and Maximizer Enterprise Database Network; working knowledge of Excel, Oracle, DocuSign, and Core Syteline and Sales Portal systems.
Regional Coach for Alberta's Global Leadership Team at National Christian & Missionary Alliance Office (2000-01 – 2006-12)
- Recruited, interviewed, profiled, developed and facilitated leadership for sixty-six Canadian International business professionals sent overseas.
- Established alignment of employee skills and development within project requirements.
- Provided on-going leadership, strategic planning, team building, analyzing, and maximizing the potential of our personnel to accomplish the business plans within the budget of 3.8 million.
- Established and implemented a climate supportive of employee development through discovering and understanding their potential, strengths, and non-strengths.
- Managed planning processes of defining, organizing and scheduling tasks in keeping up with the details of organizational initiatives of four on-going macro-oversea projects.
- Developed global networks to promote projects.
- Presented formal proposals to organizations re: strategic planning and systems implementation of projects.
Executive Board Member at Canadian Food Grain Bank (CFGB) (2003-01 – 2006-12)
- Established job performance evaluations of the CEO and Food Grain Bank's business operations.
- Presented comprehensive global goals concerning growth of this organization.
- Proposed and implemented improvements for capital expenditures.
- Implemented innovative marketing initiatives for overall CFGB's budget: approved projects; implemented and maintained accounting procedures.
Elected Chairman of the Quebec Liaison Team at Christian & Missionary Alliance (2004-01 – 2006-12)
- Facilitated networking between the District Alberta Leadership Teams of Alberta and Quebec
- Created opportunities to cultivate and strengthen operational relationships between key leaders and teams.
International Relief & Development Worker at C&MA Cote D'Ivoire (1994-01 – 2000-12)
- Listened, identified, and responded to the agricultural needs of Ivoirians for business training, implementation, and management.
- Created new system initiative for training, and agricultural business start-up programs.
- Responsible for the operational management of the relief and development station which included: the annual operating budget; the hiring and overseeing of staff; and agricultural business training programs to strengthen operational relationships with Ivorian business partners.
