Saral Dua

Property Management and Building Operations professional with 6+ years of experience in building operations, property administration, resident relations, lease administration, maintenance coordination, and financial administration. Progressed from Lead Concierge to Property Administrator and Building Manager, with hands-on experience coordinating building services, maintenance, vendors, tenant needs, property records, and day-to-day operations.

Building Manager at Prime Property Maintenance (2025-04 – 2026-07)

• Managed day-to-day building operations and coordinated services required to maintain safe, clean, and well-maintained properties.
• Served as a primary contact for residents, responding to inquiries, complaints, service requests, and building-related concerns.
• Coordinated maintenance and repairs involving HVAC, plumbing, electrical, elevators, common areas, and other building systems.
• Scheduled and coordinated vendors, contractors, and maintenance personnel, following up to ensure timely completion of work.
• Conducted regular property inspections and maintained maintenance records, inspection logs, incident reports, and building documentation.
• Identified maintenance, safety, security, and operational issues and coordinated appropriate corrective action.
• Responded to building emergencies and supported fire, safety, security, compliance, preventative maintenance, and building improvement activities.

Property Administrator at Anana Properties Inc. (2024-08 – 2025-04)

• Provided administrative and operational support for residential properties, including tenant onboarding, lease documentation, renewals, and move-out coordination.
• Maintained accurate tenant, lease, payment, and property records and ensured documentation remained organized and up to date.
• Assisted with rent collection, payment tracking, budgeting activities, and preparation of financial reports.
• Coordinated tenant maintenance requests with contractors, vendors, and maintenance personnel and followed up on outstanding work.
• Communicated with tenants regarding maintenance, appointments, documentation, property inquiries, and move-in/move-out activities.
• Assisted with rental listings, applications, property showings, inspections, compliance documentation, and day-to-day property administration.

Lead Concierge at Excalibur Security Inc. (2023-04 – 2024-07)

• Led daily concierge operations and served as a primary point of contact for residents, visitors, contractors, and building management.
• Managed front-desk activities, visitor and contractor access, deliveries, resident requests, and general building inquiries.
• Maintained daily logs, incident reports, access records, key records, and other building documentation.
• Responded to resident concerns and coordinated with property management, maintenance, security personnel, and contractors to resolve issues.
• Conducted building patrols and reported maintenance deficiencies, safety hazards, security concerns, and unusual activity.
• Assisted with emergency response, staff training and onboarding, contractor access, and shift handovers.

Post-Degree Diploma in International Business Management – Douglas College (2024)

Post-Degree Diploma in Financial Planning – Douglas College (2022)

Bachelor of Commerce in Commerce – University of Delhi (2017)