Gift Amadi
Sales/Partnership Analyst
Hire this person
Send a job offer directly to this candidate
About
A Sales analyst/customer experience representative with years of expertise in market research, managing customer databases, reporting on customer performance, interpreting & presenting data results, and maintaining great customer relationships by providing customer satisfaction. Seeking to leverage acquired skills and expertise for a suitable role within a market-leading organization, with a desire to contribute to the achievement of corporate goals as a major team player.
Experience
Business development Executive - Migo - USA
(2022-03)
- Conducting comprehensive sales market research to identify potential clients.
- Develop and maintain client relationships.
- Drive the end-to-end sales process.
- Review and submit sales contracts.
- Develop and manage strategic partnerships to grow business.
- Track, identify and add qualified prospects to the sales pipeline.
- Providing clear and concise analysis and reports on partnership performance.
- Managing the organization's partnership sales database, ensuring accurate and up-to-date information.
- Close collaboration with the Marketing and Product teams to facilitate seamless partner on-boarding.
Customer Experience Supervisor - Migo - USA
(2021-03 - 2022-03)
- Monitored inbound/outbound calls and social media interactions to ensure operational efficiency and maintain service quality.
- Provided comprehensive training to new and existing support team members on products and services, enhancing their knowledge and performance.
- Conducted rigorous quality assurance analysis of resolved and closed tickets, delivering immediate feedback to enhance customer satisfaction.
- Performed performance evaluations of the support team, identifying areas for improvement and implementing targeted training and development programs.
- Efficiently inputted and computed daily work activity on the CET monthly report sheet, ensuring accurate and timely reporting.
Customer Experience Representative - Migo - USA
(2019-10 - 2021-03)
- Successfully responded to and resolved over 500 email inquiries, requests, and complaints weekly, ensuring prompt and satisfactory customer experiences.
- Engaged with over 50 users weekly through Migo's social media channels, addressing their queries and concerns professionally and promptly.
- Provided second-level support to the support team, managing sensitive inquiries and complaints with empathy and efficiency.
- Identified system loopholes that hindered successful transactions and customer retention, offering valuable recommendations for process improvement.
- Handled a daily average of 70 inbound calls, delivering exceptional customer experiences and resolving issues effectively.
Customer Support Representative - Fish Logistics Limited - Nigeria
(2018-04 - 2019-10)
- Provided top-tier in-person customer service to customers.
- Assisted in tracking and following up on customers' shipping requests on time.
- Contributed to a 40% overall increase in customer satisfaction ratio and a < 5% abandonment figure for the inbound team.
- Provided customers with the required support across various channels of interaction (phone, text messages, and live chat).
Class Teacher (NYSC) - NYSC Community Grammer School, Ikot Etinan Akwa-Ibom - Nigeria
(2017-01 - 2017-12)
- Created educational learning plans and sourced teaching aids to facilitate the effective delivery of lessons.
- Promoted interactive learning by providing individualized instruction to students.
- Assessed and recorded students' progress.
- Engaged and advised students on personality and career development.
Education
Bachelor of Science (BSc.) - Ebonyi State University (2011 - 2015)
