RETAIL STORE MANAGER - TRANS CANADA TRUCK STOP (ESSO) - 1900 South Highway Drive SE Redcliff, AB T0J 2P0
(2020-04 - 2026-06)
- Greets all customers in a polite and friendly manner.
- Managing daily operations, including opening and closing procedures. Hiring and scheduling staff.
- Handling daily cash reconciliation, ensuring safety compliance, reconciling daily sales, and filing financial and sales reports.
- Enforce environmental health, and workplace safety rules.
- Train staff on emergency fuel shutoff procedures, fire safety, and spill cleanup.
- Monitor fuel pumps, card readers, and facility equipment for routine upkeep or faults.
- Monitoring fuel and convenience store inventory, placing orders based on demand, maintaining product standard, and receiving shipments.
- Operate POS systems and handle cash, debit, credit transactions accurately.
- Maintain register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
- Enforce compliance laws for selling Lottery and Tobacco products.
- Handle customer inquiries and resolve issues promptly and professionally. Process store credit and return
- Manage customer interactions with professionalism, addressing inquiries and ensuring high satisfaction levels.
- Resolve team conflicts and motivate workers.
- Responsible for entering new items into Point-of-Sale (POS) or back-office software
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors operations on sales. Plan budgets and monitor revenues and expenses.
- Monitor security cameras, identify shoplifting patterns, and enforce strict low cash drawer policies to mitigate robbery risks.
- Educate customers on the benefits of points card membership.
- Managed fuel inventory and pump pricing directly through the Bulloch Technologies (BT9000) system.
- Operate ESSO commercial cardlock system, primarily via Key to the Highway card, fleet card like EFS, Comdata and T-check.
RETAIL STORE SUPERVISOR - TRANS CANADA TRUCK STOP (ESSO) - 1900 South Highway Drive SE Redcliff, AB T0J 2P0
(2016-05 - 2020-04)
- Managing daily operations, including opening and closing procedures.
- Enforce environmental health, and workplace safety rules
- Train new team members on safety protocols, policies and register use.
- Ensure pump islands, garbage bins, and the indoor convenience store are clean and orderly.
- Act instantly using safety kits if small fuel or chemical spills occur on the concrete.
- Monitoring fuel and store items inventory, placing orders and receiving shipments or delivery.
- Handling cash reconciliation, ensuring safety compliance and performing the duties of a Gas Bar Attendant, including fueling support, stocking and ensuring a clean and safe environment.
- Drop off cash securely and handle daily safe drops.
- Operate POS systems and handle cash, debit, credit transactions accurately.
- Maintain register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
- Maintain clean station standards across forecourts, washrooms, and aisles.
- Handle customer inquiries and resolve issues promptly and professionally.
- Manage customer interactions with professionalism, addressing inquiries and ensuring high satisfaction levels.
- Educate customers on the benefits of points card membership.
- Resolve team conflicts and motivate workers.
- Ensure to check physical photo ID for anyone looks under the age of 25 years old before selling tobacco and lottery tickets
- Check for a signature before validating or scanning any lottery ticket. Any lottery ticket that is not signed by the customer must hand it back and ask the customer to sign it first.
CASHIER/FUEL ATTENDANT - TRANS CANADA TRUCK STOP (ESSO) - 1900 South Highway Drive SE Redcliff, AB T0J 2P0
(2014-08 - 2016-05)
- Greets all customers in a polite and friendly manner.
- Perform the duties of a Gas Bar Attendant and ensure a clean and safe environment.
- Operate POS systems and handle cash, debit, credit transactions accurately.
- Processes all purchase transactions in a timely and efficient manner.
- Educate customers on the benefits of points card membership.
- Act instantly using safety kits if small fuel or chemical spills occur on the concrete.
- Ensure to check physical photo ID for anyone looks under the age of 25 years old before selling tobacco and lottery tickets
- Restock coolers, snack displays, and automotive shelves, while tracking low stock.
- Sweep and mop the floors, clean checkout counters, and maintain clean restrooms.
- Monitor the premise for suspicious activity, adhere to safety regulations regarding fuel, and secure cash drawers at shift change.
- Balance cash drawers and generate end-of-shift sales reports.
TECHNICAL ASSISTANT - MACRONIX INT'L CO, LTD (MXIC) - Hsinchu City, Taiwan R.O.C
(2003-10 - 2014-08)
- Supports microchips fabrication by operating equipment, monitoring fabrication process, and handling documentation include assisting engineers running cleanroom, and recording spec production data.
- Measure and inspect delicate semiconductor wafers using microscopes and specialized testing tools.
- Assist Engineers with troubleshooting, minor hardware maintenance, and safe chemical handling.
- Strong attention to detail, basic computer proficiency (Excel, database) and effective communication.
- Work in a sterile "cleanroom" while wearing full protective garments (bunny suit).
- Trainer of newcomers Technical Assistants.
