Jasleen Kaur

Results-driven Retail Store Manager with over 4 years of progressive leadership experience in high-volume retail operations across Edmonton. Proven track record in driving sales profitability, managing inventory integrity, optimizing store scheduling, and leading high-performing teams. Skilled in visual merchandising, POS systems, loss prevention, and associate onboarding. Adept at creating a positive, customer-first store culture while maintaining strict operational controls.

Retail Operations Manager - Joe Fresh (Loblaws) - Edmonton, AB

(2025-01)

• Oversee daily store operations, managing staff scheduling to ensure optimal department coverage, productivity, and labor expense control.
• Lead associate recruitment cycles including screening resumes, conducting interview logistics, and delivering continuous on-the-floor coaching to boost associate retention.
• Maintain high visual presentation standards and ensure full compliance with brand guidelines, health, safety, and inventory control practices.
• Role model exceptional customer service standards, resolving customer inquiries promptly and fostering a positive, welcoming environment for shoppers.

Department Manager - Walmart Ltd. - Edmonton, AB

(2024-01 - 2025-01)

• Maintained high-volume apparel/retail inventory integrity using SAP; executed regular inventory counts, ticketing, receiving, and stockroom organization.
• Developed and executed hands-on training for new associates, setting productivity standards, conducting performance evaluations, and fostering a supportive team culture.
• Tracked department performance metrics and compiled weekly KPI reports for senior leadership, focusing on sales growth and labor cost optimization.

Shift Supervisor - Starbucks - Edmonton, AB

(2022-01 - 2023-01)

• Managed daily operational tasks including register balancing, safe drops, inventory logs, bank deposit preparations, and till auditing.
• Supervised floor shifts, encouraging team productivity during high-volume rushes while promoting customer service excellence.
• Served as primary mentor for new hires, facilitating seamless onboarding and training on standard operating procedures.

Bachelor of Business Administration & Data Analytics - Business Administration & Data Analytics - Amity University (2024-01 - 2027-01)

Business Administration & Management Diploma - Business Administration & Management - NAIT (Northern Alberta Institute of Technology) (2022-01 - 2024-01)