Gleidimar Dias

Professional with over 13 years of experience in administration, sales, and customer support. Strong background in customer service, commercial management, and process optimization, with consistent performance results. Experienced in team leadership, managing multifunctional teams, and collaborating with suppliers, distributors, and clients to ensure efficiency and growth.

Account Executive Structural - Massive Distribution Channels - TIM S.A. - Brazil

(2024-07)

• Manage a portfolio of over 7,000 clients, 2 distributor partners, and 8 suppliers, maintaining strong relationships built on trust, efficiency, and high performance.
• Act as the company’s representative to clients, addressing demands internally and leading biweekly brand promotion activities (events, campaigns, storefront visibility), achieving an average monthly growth of 11% focused on quality and retention.
• Conduct market analysis using Market Share software and the Pareto Principle to identify priority areas. Use Power BI reports to monitor gaps and optimize strategies to enhance competitiveness and expansion.
• Develop annual business plans in partnership with the executive board and translate them into weekly, monthly, and quarterly action plans aimed at regional growth, reducing product unavailability below 4%, and increasing dealer accreditation by 8%.

Territory Manager - MS CONNECT - Brazil

(2023-08 - 2024-07)

• Managed 13 stores across 6 cities, leading 13 managers and 52 employees (total 65), ensuring commercial performance and alignment with corporate strategy.
• Oversaw the full telecom portfolio (internet, mobile plans, TV, fibre, eSIM, portability, devices, and accessories) with focus on profitability and product mix.
• Achieved 100% of targets and 11% annual sales growth, reducing churn from 18% to 11% through active performance management and on-site coaching.
• Led external sales campaigns and partnerships, integrating Finance, Business Intelligence, and Quality departments to boost conversion and service quality through regional initiatives and weekly training sessions.

Territory Manager - VIVO TELEFÔNICA - Brazil

(2021-01 - 2023-05)

• Supervised 20 stores across 5 regions, leading 20 managers and 100 employees (total 120 professionals) with focus on performance and operational excellence.
• Managed full telecom portfolio (internet, mobile plans, TV, fibre, portability, devices, accessories), optimizing results and market share.
• Surpassed targets by 120%, achieved 32% sales growth, and reduced churn from 21% to 6.8%, improving profitability and customer retention.
• Conducted field campaigns and weekly training on sales techniques, integrating cross-departmental collaboration between stores, regional management, and corporate leadership.

Commercial Coordinator - Kroton Educational Institution - Brazil

(2018-08 - 2020-09)

• Managed two learning centres, supervising 6 employees and an annual portfolio of over 1,000 students in on-site, online (EAD), and hybrid modalities
• Led student recruitment and retention strategies, achieving 25% annual growth, 50% increase in enrolments, and 15% reduction in dropout rates, maintaining an average of 1,500 annual enrolments.
• Coordinated large-scale recruitment events with 100 promoters, achieving a 70% conversion rate, and developed B2B partnerships with local companies to strengthen ties between education and the job market.
• Created monthly and bi-monthly planning reports with Power BI and CRM dashboards, improving strategic decision-making and sales performance.
• Conceived and led the 1st Employability Fair at the institution, which became a recurring regional project and received recognition for outstanding results and goal achievement.

Technologist - Agribusiness Management - University of Cuiabá – Mato Grosso, Brazil (2013)