Glen Wallace

Warehouse Returns / RMA's

Oakville, OntarioMember since September 30, 2025

Industrial distributionInside salesOutside salesRebate programsSpecial pricingContract biddingSpire softwareDDS ERPVISION ERPBusiness VisionQuickbooksIntegrated Office AccountingACT! CRMOrder processingCycle countsInvoicing

About

Experience in industrial distribution – in both inside and outside sales. Sourcing of new products and vendors to expand product offerings. Experience in rebate programs, special pricing and contract bidding. Collaboration with colleagues, other departments, warehouse roles as needed.

Experience

Warehouse Returns / RMA's - DYSON Canada - Mississauga Service Centre

(2026-03 - 2026-04)

Temporary position to help address back log of repairs

Received incoming product returns, warranty and repair work
Opened and prioritized for service technician to repair / address
Receiving and shelving of repair parts

Customer Service / Warehouse - Global Bear - Mississauga

(2025-11 - 2026-02)

Importer / Distributor of Industrial Bearings. Global Bear purchased by Daemar.

Processed customer orders received via phone or emails using Spire software
Quoted RFQs and crossed to Global Bear alternative when possible ( including using vendor portals )
Picked / packed orders
Assorted warehouse tasks – cycle counts, inventory reorganization after purchase of Global Bear

Inside Sales / Customer Service - DIXON Group Canada - Mississauga

(2024-01 - 2025-04)

Manufacturer / Master distributor hydraulic, pneumatic couplings. Positions in Mississauga eliminated.

Processed customer sales orders received via web, email, portals or phone calls
Co-ordinated shipping from both Canadian and USA warehouses
Handled RMA requests along with applicable credit
Utilized DDS ( ERP ) and Pronto ( order processing ) software

Parts Sales / Purchasing Assistant - Kubota Brabender Technologie - Mississauga

(2022-09 - 2023-05)

Manufacturer / Supplier volumetric feeders and discharge equipment. Brabender purchased by Kubota.

Addressed, sourced, quoted replacement parts for Brabender machinery
Picked parts orders, processed ship sets and acted as backup for shipping
Assisted purchasing with running of daily reports and cycle counts
Utilized VISION ERP software

Customer Service Representative / Inside Sales - KAR Industrial - Mississauga

(2021-06 - 2022-09)

Master distributor of metal working tools, components and accessories. A MSC Company. Resigned to join Brabender.

Processed via Streamline customer orders received via phone, email, portal
Handled RFQ's of standard products with established pricing or special quotes as required
Sourced via existing vendors special product request
Issued and followed on RMA's requests, documents, repairs and/or credit notes
Interacted with outside sales reps, other sales offices, purchasing and warehouse

Inside Sales Representative / CSR - Flex Pression (Ont) Ltd - Mississauga

(2019-01 - 2020-10)

Manufacturer of stainless steel flexible hoses and expansion joints. Mississauga sales office closed due to COVID.

Managed customer contact portal for $2 Million annual account ( largest account )
Reviewed, sourced, quoted new RFQ's of both company produced and externally sourced products
Sourced, quoted, and added over 100 items to product mix, increasing sales by approximately $250 K
Co-ordinated with production regarding special issues or order requirements

Outside / Inside Sales Representative - ITC Electrical Components - Toronto – SW Ontario

(2015 - 2018)

Importer / Master distributor control panel components, wiring devices, wire terminals, connectors, cord ends. This role was a hybrid position, split between both inside and outside sales as market had changed.

Developed new customers and maintained relationships via emails, samples, promotion or technical literature, pricing requests, telephone calls, visits, referrals, cold calling
Responsible for quotation replies, and follow up
Processed incoming purchase orders on Business Vision, Quickbooks, or Integrated Office Accounting
Maintained customer contact CRM database ( ACT!) along with applicable comments

Outside Sales Representative - SW Ontario - ITC Electrical Components - Toronto – SW Ontario

(2004 - 2015)

Importer / Master distributor control panel components, wiring devices, wire terminals, connectors, cord ends.

Promoted industrial products to excess of 200 distributor partners, OEM's and end users
Demonstrated and trained customer base on new offerings and line expansion
Developed and maintained relationships with customers and prospects
Maintained customer database (ACT!) along with applicable comments and correspondence
Partnered and worked with all other departments to service customers
Identified end user needs and when required supplied product equivalencies or technical crosses
Collaborated on joint sales calls, training and product demonstration with sales partners

Inside Sales - Office Administration - ITC Electrical Components - Toronto – SW Ontario

(1997 - 2004)

Importer / Master distributor control panel components, wiring devices, wire terminals, connectors, cord ends.