Warehouse Returns / RMA's - DYSON Canada - Mississauga Service Centre
(2026-03 - 2026-04)
Temporary position to help address back log of repairs
- Received incoming product returns, warranty and repair work
- Opened and prioritized for service technician to repair / address
- Receiving and shelving of repair parts
Customer Service / Warehouse - Global Bear - Mississauga
(2025-11 - 2026-02)
Importer / Distributor of Industrial Bearings. Global Bear purchased by Daemar.
- Processed customer orders received via phone or emails using Spire software
- Quoted RFQs and crossed to Global Bear alternative when possible ( including using vendor portals )
- Picked / packed orders
- Assorted warehouse tasks – cycle counts, inventory reorganization after purchase of Global Bear
Inside Sales / Customer Service - DIXON Group Canada - Mississauga
(2024-01 - 2025-04)
Manufacturer / Master distributor hydraulic, pneumatic couplings. Positions in Mississauga eliminated.
- Processed customer sales orders received via web, email, portals or phone calls
- Co-ordinated shipping from both Canadian and USA warehouses
- Handled RMA requests along with applicable credit
- Utilized DDS ( ERP ) and Pronto ( order processing ) software
Parts Sales / Purchasing Assistant - Kubota Brabender Technologie - Mississauga
(2022-09 - 2023-05)
Manufacturer / Supplier volumetric feeders and discharge equipment. Brabender purchased by Kubota.
- Addressed, sourced, quoted replacement parts for Brabender machinery
- Picked parts orders, processed ship sets and acted as backup for shipping
- Assisted purchasing with running of daily reports and cycle counts
- Utilized VISION ERP software
Customer Service Representative / Inside Sales - KAR Industrial - Mississauga
(2021-06 - 2022-09)
Master distributor of metal working tools, components and accessories. A MSC Company. Resigned to join Brabender.
- Processed via Streamline customer orders received via phone, email, portal
- Handled RFQ's of standard products with established pricing or special quotes as required
- Sourced via existing vendors special product request
- Issued and followed on RMA's requests, documents, repairs and/or credit notes
- Interacted with outside sales reps, other sales offices, purchasing and warehouse
Inside Sales Representative / CSR - Flex Pression (Ont) Ltd - Mississauga
(2019-01 - 2020-10)
Manufacturer of stainless steel flexible hoses and expansion joints. Mississauga sales office closed due to COVID.
- Managed customer contact portal for $2 Million annual account ( largest account )
- Reviewed, sourced, quoted new RFQ's of both company produced and externally sourced products
- Sourced, quoted, and added over 100 items to product mix, increasing sales by approximately $250 K
- Co-ordinated with production regarding special issues or order requirements
Outside / Inside Sales Representative - ITC Electrical Components - Toronto – SW Ontario
(2015 - 2018)
Importer / Master distributor control panel components, wiring devices, wire terminals, connectors, cord ends. This role was a hybrid position, split between both inside and outside sales as market had changed.
- Developed new customers and maintained relationships via emails, samples, promotion or technical literature, pricing requests, telephone calls, visits, referrals, cold calling
- Responsible for quotation replies, and follow up
- Processed incoming purchase orders on Business Vision, Quickbooks, or Integrated Office Accounting
- Maintained customer contact CRM database ( ACT!) along with applicable comments
Outside Sales Representative - SW Ontario - ITC Electrical Components - Toronto – SW Ontario
(2004 - 2015)
Importer / Master distributor control panel components, wiring devices, wire terminals, connectors, cord ends.
- Promoted industrial products to excess of 200 distributor partners, OEM's and end users
- Demonstrated and trained customer base on new offerings and line expansion
- Developed and maintained relationships with customers and prospects
- Maintained customer database (ACT!) along with applicable comments and correspondence
- Partnered and worked with all other departments to service customers
- Identified end user needs and when required supplied product equivalencies or technical crosses
- Collaborated on joint sales calls, training and product demonstration with sales partners
Inside Sales - Office Administration - ITC Electrical Components - Toronto – SW Ontario
(1997 - 2004)
Importer / Master distributor control panel components, wiring devices, wire terminals, connectors, cord ends.
- Order entry, processing and generating of shipping documents
- Responding to standard and special pricing RFQ's
- Invoicing of daily orders, posting and bank deposit of daily cheques
- Processing of Return Product Authorizations and credits
