Zaina

Dedicated and result-driven professional with 4+ years of progressive experience in customer service, operations, and fast-paced team environments. Proven track record of delivering exceptional client experiences, ensuring safety and compliance, and maintaining efficiency under high-volume conditions. Recognized for strong problem-solving, adaptability, and communication skills that support organizational success.

Return Agent - Enterprise Rent-A-Car - 2000 Airport Rd NE, Calgary, Ab

(2024-10)

• Delivered exceptional customer service by handling high-volume interactions with professionalism and efficiency.
• Inspected vehicles for damage, cleanliness, and safety before return and re-rental.
• Resolved customer concerns with active listening, empathy, and problem-solving.
• Collaborated with team members to improve workflow and increase operational efficiency.

Crew Member & Trainer - McDonald's - 293097 Crossiron Ln, Balzac, Ab

(2022-10 - 2024-09)

• Provided fast, accurate service in a high-pressure, time-sensitive environment.
• Trained and coached new employees, strengthening team performance and productivity.
• Consistently exceeded customer satisfaction and speed-of-service goals.
• Maintained strict adherence to food safety and workplace safety standards.

James Fowler Highschool (2024-05)