Gord Nixon

A competitive leader, experienced in management, and inspiration of a retail sales team. A tactical thinker with a sound knowledge of the strategic selling process. Skilled at directing high performance culture by assisting retail sales team to set up specific objectives, and proactively manage performance. Experienced in executing and meeting and exceeding store and department targets, while providing support for sales and product knowledge in training.

PSA Patient Relations- Emergency Department - Oakville Trafalgar Memorial Hospital - Oakville, ON

(2021-03 - 2023-03)

• Assist with patient needs and help emergency department hospital staff with patient care
• Prep procedure rooms and organize medical supplies
• Coach and Leadership role with Project Search Halton
• Recognition by staff and civilians for my leadership and empathetic nature
• Improved flow in the emergency department
• Many successful candidates trained with Project Search Halton

Sales Associate - Golf Town Burlington - Burlington, ON

(2018-08 - 2021-01)

• Ensure customer service excellence
• Golf club fitting and apparel specialist
• Identify and implement various displays for seasonal programs, new products and special offers
• Participate in merchandise handling, including receiving shipment, replenishment, markdowns and price management
• Communicate and ensure compliance with company, store and department policies
• Maintain department and store safety and security procedures and ensure staff compliance
• Consistently achieved revenue targets during tenure with Golf Town
• Ability to gain the trust and respect of fellow co-workers, employers, and customers
• Successfully completed product knowledge mandated courses
• Assisted at various locations to improve merchandising, and sales

Assistant Manager/Athlete Liaison - New Balance Toronto - Toronto, ON

(2012-01 - 2013-08)

• Generated customers with walking clubs in Oakville and with chiropractors in Oakville and Burlington
• Co-managed store with daily store operations and weekly sales volumes
• Administered inventory control and vendor relations, and supervised daily deliveries of bulk shipments
• Ensured store's overall appeal and shopability through a highly knowledgeable staff, superior customer service, well stocked store and theme based window displays
• Managed quarterly budget dedicated to store logistics
• Built a strong rapport with customers and staff
• Helped reduce total gross shrinkage
• Successfully completed product knowledge mandated courses

Operations Manager - Oakley Canada Retail

(2008-07 - 2012-12)

• Ensure customer service excellence and provide employee support through effective supervision, coaching and performance management
• Establish department sales objectives and budget staff hours accordingly to store management goals and customer service needs
• Supervise daily departmental operations to meet established productivity goals
• Plan and schedule staff hours accordingly to store needs and the budget
• Participated in merchandise handling, including receiving shipment, replenishment, markdowns and price management
• Consistently achieved revenue targets during tenure with Oakley Canada
• Merited consistent and progressive results in consecutive Performance Reviews
• Successfully completed product knowledge mandated courses
• Promoted to management within one month of joining the organization
• Assisted at various locations to improve staffing, merchandising, and sales

Department Manager / Sales Associate - Sport Chek / Coast Mountain Sports

(2000-12 - 2008-06)

• Ensure customer service excellence and provide employee support through effective supervision, coaching and performance management
• Establish department sales objectives and budget staff hours accordingly to store management goals and customer service needs
• Supervise daily departmental operations to meet established productivity goals
• Plan and schedule staff hours accordingly to store needs and the budget
• Identify and implement various displays for seasonal programs, new products and special offers
• Train sales associates on proper merchandising techniques
• Assist in the selection and orientation of new hires
• Participate in merchandise handling, including receiving shipment, replenishment, markdowns and price management
• Communicate and ensure compliance with company, store and department policies
• Maintain department and store safety and security procedures and ensure staff compliance
• Consistently achieved revenue targets during tenure with Sport Chek/Coast Mountain Sports
• Merited consistent and progressive results in consecutive Performance Reviews
• Ability to gain the trust and respect of fellow co-workers, employees, and customers
• Certified in First Aid and CPR
• Successfully completed product knowledge mandated courses
• Promoted to department head within one month of joining the organization
• Assisted at various locations to improve staffing, merchandising, and sales

Certified Coach- Level 1 - Tennis Canada OTA

(1992-04 - 2018-02)

• Implement all tennis drills and activities
• Involved in organizing junior clinics
• Work with program manager in planning of new tennis skills
• Involved in maintenance of tennis courts
• Responsible for administrative work regarding tennis accounts
• Trained and worked with provincial under 14 and 16 years of age
• Trained members of the Junior Davis Cup Team (National Team under 18 years of age)
• Attended and assisted with a variety of provincial and national tennis events

O.S.S.D. - Gordon Graydon Secondary School (1994)