Gowri Lakshmi
Coat Check / Server Assistant
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About
Strong customer service and interpersonal skills developed through experience in front desk operations, hospitality, event service, client engagement, pharmacy support, and customer service roles. Demonstrates excellent verbal and written communication skills with the ability to assist customers professionally in fast-paced environments. Skilled in handling inquiries, providing accurate information, and ensuring positive service experiences.
Proven ability to coordinate multiple responsibilities, maintain attention to detail, and support efficient operations. Dependable, adaptable, and organized, with strong problem-solving and time-management skills.
Experience
Coat Check / Server Assistant - Shangri-La Toronto (DGS Events Inc.)
(2026-09)
- Provided coat check service, welcoming, directing, and assisting guests during events.
- Worked as a server assistant, supporting servers and keeping service running smoothly.
- Provided wine and water service and supported event serving, delivering food and beverages to guests.
- Cleared, reset, and polished tables, glassware, cutlery, and service items to luxury hospitality standards.
Hostess / Wait Staff - DGS Events Inc. - Toronto, Canada
(2026-08)
- Supported coat check and hostess duties, welcoming, directing, and assisting guests during events.
- Attended dessert stations, assisted guests, and kept service areas clean and presentable.
- Served food, beverages, and desserts to guests in a professional and timely manner.
- Set up event tables with tablecloths, place settings, cutlery, glassware, and other tableware.
- Cleared used dishes, glassware, and tableware throughout events and reset tables when needed.
Coat Check / Hostess - Staff Shop Inc. - Toronto, Canada
(2026-09)
- Worked in hostessing, guest services, ushering, and coat check to welcome, guide, and assist event guests.
- Provided bottle service, wine and water service, and business development event support.
- Coordinated table setup, service timing, and guest flow with event managers to deliver a polished guest experience.
Event Staff - Jade Events Staffing - Toronto, Canada
(2026-09)
- Welcomed and assisted guests, answering questions and supporting a professional, hospitable event atmosphere.
- Provided wine and water service, passed canapés, and supported cocktail receptions.
- Assisted with bar backing and bottle service during events.
- Maintained service-area readiness by restocking glassware, beverages, and supplies throughout events.
Client Engagement Coordinator - Goodway Blinds - Remote, Canada
(2026-04 - 2026-07)
- Communicate with customers to provide product and service information.
- Schedule and coordinate customer follow-ups and appointments.
- Respond to inquiries in a professional and timely manner.
Guest Relation Executive / Receptionist - Sea Park Business Class Hotel - India
(2023-09 - 2024-05)
- Managed front desk operations including check-in, check-out, and reservations.
- Assisted guests with inquiries, directions, and service requests.
- Maintained a professional and welcoming environment in a fast-paced setting.
- Coordinated with departments to ensure smooth daily operations.
Brand Ambassador - Goodway Blinds - Toronto Exhibition Hall, Canada
(2026-03 - 2026-03)
- Represented company products and engaged with visitors at a public event.
- Explained product features and supported customer inquiries.
- Maintained an organized and professional event display area.
Pharmacy Support Associate - Wishing Well Pharmacy - Ontario, Canada
(2025-10 - 2025-10)
- Assisted with labeling, packaging, and organizational support tasks.
- Maintained accuracy in handling materials and supporting daily workflow.
- Responded to customer inquiries while following confidentiality procedures.
- Supported inventory organization and operational efficiency.
Assistant Manager - NGS Jewellery and Clothing Boutique - India
(2019-12 - 2021-05)
- Supported daily store operations and customer service activities.
- Assisted customers with product selection and inquiries.
- Organized displays and maintained store presentation standards.
- Coordinated with team members to ensure smooth operations.
Personal Wardrobe Assistant - Private Client - Scarborough, Canada
(2025-02 - 2025-10)
- Organized schedules, wardrobe coordination, and client assistance tasks.
- Communicated with clients to understand preferences and provide support.
- Maintained records and managed multiple tasks efficiently.
Freelance Reviewer - Upwork - Remote
(2022 - 2024)
- Wrote structured product and service reviews with attention to detail.
- Communicated with clients to clarify requirements.
- Managed deadlines and independent assignments remotely.
Content Creator & Brand Promoter - Freelance - Toronto, Canada
(2024-03 - 2025-08)
- Created digital content for audience engagement and brand promotion.
- Collaborated with brands for marketing and communication campaigns.
- Managed posting schedules and online engagement activities.
Education
Electronics Engineering Technician Diploma - Seneca Polytechnic (2026)
High School Diploma - Holy Trinity Anglo Indian International School
