Grace Pedro

Professional and reliable Customer Service and Administrative Support professional with several years of experience in front-line service, office administration, reception, cash handling, call centre support, and client communication. Skilled at handling customer inquiries, resolving concerns, managing records, scheduling appointments, and supporting daily operations in fast-paced environments. Recognized for strong communication, problem-solving, confidentiality, teamwork, and the ability to remain calm and professional under pressure.

Customer Service Cashier - McDonald's Restaurant - Toronto, ON

(2015-03 - 2021-11)

• Delivered friendly, fast, and professional customer service in a high-volume restaurant environment.
• Processed customer transactions accurately using point-of-sale systems and balanced cash registers at the end of shifts.
• Responded to customer questions, concerns, and complaints calmly and professionally.
• Supported smooth front-counter operations during busy periods and peak service hours.
• Trained new cashiers on customer service standards, cash handling, and operational procedures.
• Maintained a clean, organized, and welcoming checkout and front-counter area.
• Assisted with restocking supplies and maintaining inventory levels during shifts.
• Promoted current deals and menu items to support sales and customer satisfaction.
• Worked closely with team members and supervisors to improve workflow and service efficiency.

Receptionist / Customer Service Representative / Cook - Self-Employed - Toronto, ON

(2014-01 - 2014-07)

• Managed front-desk and client-facing operations in a professional and welcoming manner.
• Greeted clients, answered inquiries, confirmed appointments, and maintained client records.
• Coordinated scheduling for appointments, food orders, and service requests.
• Assisted with menu planning, food preparation, and ingredient sourcing.