Grace Wisniewski

Responded to crisis hotline calls, providing immediate support, safety planning, and community referrals. Conducted shelter intakes and client assessments to connect individuals with safe housing and essential services. Applied trauma-informed, culturally competent, and de-escalation techniques to build trust, reduce crisis escalation, and support client stabilization.

Case Manager at Community Crisis Center (2026-05 – 2026-08)

• Responded to crisis hotline calls, providing immediate support, safety planning, and community referrals.
• Conducted shelter intakes and client assessments to connect individuals with safe housing and essential services.
• Applied trauma-informed, culturally competent, and de-escalation techniques to build trust, reduce crisis escalation, and support client stabilization.
• Maintained confidential case documentation and coordinated care with community partners.

Front Desk Assistant at Office of Student Engagement, Western Illinois University (2024-08 – 2025-05)

• Applied verbal and written communication to greet visitors and answer calls, ensuring individuals were directed to appropriate resources
• Used technical knowledge and organization to manage office systems and documentation, supporting daily operations
• Demonstrated leadership and confidentiality while handling sensitive information, maintaining a professional office environment

Hostess at Popeyes (2024-06 – 2024-08)

• Accomplished organization and adaptability to manage guest flow and waitlists to over 1000 customers, reducing wait-time confusion
• Demonstrated verbal communication and teamwork by addressing guest concerns calmly, supporting a positive public-service environment

Hostess/ Food Runner at The Lake House on Pistakee (2023-06 – 2023-08)

• Applied problem-solving and verbal communication to assist up to 600 guests and staff during high-stress periods, improving service flow
• Showed leadership and organization by supporting team operations during peak hours, contributing to efficient service

Bachelor of Science in Law Enforcement & Justice Administration – Western Illinois University (2026-05)