Guillermo Besongue

Dynamic and client-oriented bilingual professional (French and English) with solid experience in the banking sector, acquired at the Royal Bank of Canada (RBC). Expert in retail and business banking advisory, client relationship management, problem-solving, and digital support. Possessing excellent communication and adaptability skills, I am seeking new challenges to leverage my business administration competencies and customer service expertise.

Bilingual Business Banking Advisor at RBC Advice Centre (2025-10 – Present)

• Guides business owners in managing their primary banking needs, offering strategic and personalized advice to optimize their financial operations.
• Manages the opening of business accounts, including verifying compliance documents and structuring banking services tailored to each client's specific commercial operations.
• Digitally assists business clients with RBC's online banking tools, facilitating technology adoption and enhancing their autonomy in managing their finances.
• Resolves daily business banking inquiries, such as treasury operations, financing, international payments, and complex requests, ensuring service continuity and expert support.
• Develops and maintains strong relationships with business clientele, acting as a privileged and trusted point of contact for all their banking concerns.

Bilingual Banking Advisor at RBC Advice Centre (via TEK SYSTEMS) (2025-01 – 2025-10)

• Responds to a high volume of inbound calls, providing exceptional bilingual (French and English) customer support to a diverse retail clientele.
• Proactively assists clients in using RBC's digital banking platforms, improving their self-sufficiency and user experience.
• Provides quick and effective solutions to daily banking issues, including account management, transactions, information requests, and resolution of minor disputes, thereby contributing to customer satisfaction and loyalty.
• Identifies client needs and directs them to appropriate banking services or products, in collaboration with specialized teams.

Business Administration in Business Administration – Mohawk College, Fennell Campus (2025)

Bachelor of Arts in English and French – University of Douala (2018 – 2018)