Gurmeet Singh

"I’m an experienced IT professional with over 12 years in technical support and service management. I currently work in Canada providing hands-on tech solutions, including computer repairs, system setup, and troubleshooting. I’m also building my own business to offer reliable, local tech services to individuals and small businesses."

• Managed IT infrastructure and security for 15 branch locations, overseeing installation, configuration, and periodic refresh of end-user equipment every 3 years and server environments every 7 years for around 200 users to ensure minimal downtime and optimal performance.
• Implemented & operated audio visual equipment and video conferencing solutions for 15 branch locations and head office for corporate events and meetings, ensuring seamless execution.
• Provided comprehensive technical support for hardware, network, and software issues, including Active Directory, Office 365, Microsoft Teams, Zoom, and cloud telephony systems, ensuring smooth operations 
• Led yearly security and compliance audits with KPMG and Microsoft, collaborating with vendors to successfully meet and pass all audit requirements, ensuring regulatory compliance and security standards.
• Assisted the migration from on-premises infrastructure to AWS cloud, enhancing system scalability and reliability.
• Implemented a company-wide audio-video conferencing system, boosting collaboration across all branch locations.
• Developed and enforced IT policies and procedures, ensuring compliance and improving operational efficiency, Conducted IT asset procurement, compliance audits, system backups, and data restoration processes, ensuring licensing accuracy and robust data protection across all branches.
• Managed the complete IT asset lifecycle across 15 branch locations, including procurement, deployment, inventory management, compliance audits, software license recovery, and decommissioning, ensuring optimal asset utilization, regulatory adherence, and cost efficiency.
• Administered biometric attendance systems, CCTV security systems, and company website management, enhancing security protocols and user engagement.

Bachelor of Science (B.Sc.) in Information Technology