Murray Hamilton

25 years of ITIL ITSM experience

ITSM experience – At-a-glance 

• Incident/Problem/Change management process architect ( ServiceNow Service Now ) – Canada Life
• Private Cloud Service Description/CICD Process/Application Intake - GSIC
• Intake and Onboarding Process Guide/Service Description (Remedy) – GSIC
• ITIL Service Management RFP Development (Remedy) – Service Ontario
• End to End Service Monitoring / Event Management (Remedy) – Service Ontario
• ITIL Service Management Maturity Assessment (Remedy) – Service Ontario
• Incident/Problem Management Process implementation (Remedy) – Ministry of Government Services
• Enterprise Change Management Conceptual model (Remedy) – Ministry of Government Services
• Incident Management Process implementation (ServiceNow Service Now) – Ontario Power Authority
• Change Management Process implementation (ServiceNow Service Now) – Ontario Power Authority
• Major Incident Process implementation (Remedy) – Ontario Telemedicine Network
• Incident Management and Request Fulfillment – (ServiceNow Service Now) Children, Youth and Social Services
• Asset Management – (ServiceNow Service Now) Scotia Bank

ITIL V4 from Pink Elephant