Murray Hamilton

ITSM experience – At-a-glance

Incident/Problem/Change management process architect ( ServiceNow Service Now ) – Canada Life
Private Cloud Service Description/CICD Process/Application Intake - GSIC
Intake and Onboarding Process Guide/Service Description (Remedy) – GSIC
ITIL Service Management RFP Development (Remedy) – Service Ontario
End to End Service Monitoring / Event Management (Remedy) – Service Ontario
ITIL Service Management Maturity Assessment (Remedy) – Service Ontario
Incident/Problem Management Process implementation (Remedy) – Ministry of Government Services
Enterprise Change Management Conceptual model (Remedy) – Ministry of Government Services
Incident Management Process implementation (ServiceNow Service Now) – Ontario Power Authority
Change Management Process implementation (ServiceNow Service Now) – Ontario Power Authority
Major Incident Process implementation (Remedy) – Ontario Telemedicine Network
Incident Management and Request Fulfillment – (ServiceNow Service Now) Children, Youth and Social Services
Asset Management – (ServiceNow Service Now) Scotia Bank

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