Client Experience Agent Payroll/HR - Rise People - Remote
(2025-10)
- Act as a dedicated consultant for HR managers, guiding organizations through the full implementation lifecycle—from initial discovery to final launch—to ensure payroll and HR solutions are perfectly aligned with specific organizational needs.
- Investigate and resolve complex payroll and HR inquiries via live chat and phone support, providing real-time troubleshooting and expert guidance on platform functionality.
- Execute accurate bi-weekly and semi-monthly payroll for salaried, hourly, and temporary employees, managing the entire lifecycle from data entry and computer input to final disbursement.
- Manage critical year-end and mid-year tax filing processes, including the generation of T4s and ROEs through the Rise platform, while reconciling bank returns, year-to-date accruals, and voluntary deductions.
- Calculate and process manual off-cycle payments for terminations, retirements, leaves of absence, and vacation payouts, ensuring all adjustments comply with client-specific policies and labor standards.
- Maintain comprehensive and secure payroll records, overseeing the setup of benefit deductions and increment adjustments to ensure employee information is filed accurately and remains confidential.
- Leverage HR reporting and data analytics to help clients identify business trends, bridge the gap between tactical administration and high-level strategy, and lead revenue-focused conversations with executive leadership.
Technical Customer Support Advisor - IntouchCX - Remote
(2024-04 - 2025-09)
Provides expert technical assistance by diagnosing and resolving complex product issues while ensuring a seamless customer experience. Demonstrates understanding of customer products and services to deliver accurate solutions and personalized support. Collects and analyzes customer feedback to identify trends and contribute to continuous product and service improvement initiatives.
Recruitment Specialist (Contract) - Lowboy Haulers - Remote
(2023-11 - 2024-04)
Managed end-to-end recruitment processes for a trucking startup, focusing on sourcing, assessing, and hiring qualified truck drivers to support rapid business growth. Played a critical role in scaling operations by handling a high-volume workload, contributing to the company's goal of hiring 12+ drivers to meet expansion targets. Leveraged prior experience in recruitment and candidate assessment to ensure the selection of highly qualified and reliable drivers.
- Spearhead the end-to-end recruitment process for commercial drivers, managing talent sourcing through platforms like LinkedIn and Indeed to meet aggressive business growth targets.
- Lead structured interviews and technical screenings to evaluate cultural fit, while meticulously overseeing the compliance and vetting process.
- Manage CDL verifications, medical certifications, drug screenings, and comprehensive background checks to ensure every hire met both internal quality standards and strict industry regulations.
Staffing Specialist (Contract) - Amity Workforce Solution - North York, ON (Remote)
(2023-05 - 2023-10)
Managed end-to-end recruitment processes for a start-up staffing solutions company, specializing in sourcing, screening, and placing candidates across multiple sectors, including transportation, administration, commerce, and production/warehousing. Designed and employed the staffing and selection process, from resume screening to coordinating interviews and facilitating new employee orientations.
People & Culture Trainee & Store Associate - TJX
(2022-05 - 2023-04)
Started employment as a Store Associate supporting operations across two departments and was promoted to People & Culture Trainee following strong performance. Gained hands-on experience in recruitment processes, onboarding, and employee support while continuing to contribute to frontline retail operations. Supported human resources administrative functions and supported diverse workforce management responsibilities including performance monitoring, and schedule planning.
- Workforce Management: Monitored and tracked employee attendance and led performance monitoring and evaluation for new and junior team members, ensuring high standards of customer service. Oversaw schedule planning and forecasting to achieve optimal staffing levels throughout the work year.
- Employee Onboarding & Verification: Supported new hire onboarding, ensuring smooth integration into company culture, store processes, and safety protocols. Conducted employment verifications and assisted with preparing payslips and general HR administration.
- Training & Development: Delivered on-the-floor training to new employees, providing guidance on POS systems, department procedures, shift responsibilities, and store organization to ensure operational efficiency.
Senior Associate in Human Resources - Ernst & Young - India
(2019-09 - 2022-03)
- Served as the primary HR point of contact for project teams within the Government Contracts Department, managing consultant engagement and performance for over 20 partners.
- Optimized resource allocation by aligning consultant skill sets with public sector project requirements and utilizing advanced Excel forecasting to inform resourcing decisions.
- Monitored workforce utilization rates and managed comprehensive data inventories to track project assignments, availability, and skills tracking for maximum efficiency.
- Drove performance through targeted training initiatives and guided teams through remote work transitions to ensure productivity and alignment with organizational goals.
- Facilitated stakeholder coordination by providing data-driven performance insights and reporting to leadership to support strategic workforce planning.
Payroll Processor - Wipro (Fmr. AON) - India
(2018-02 - 2019-06)
- Oversee end-to-end bi-weekly and monthly payroll cycles for Canadian and US employees, utilizing Workday, Oracle, and ServiceNow to ensure accurate and timely disbursements.
- Manage complex payroll for salary, hourly, temporary, and term employees while maintaining strict confidentiality of sensitive personal information.
- Specialize in overpayment recovery by calculating balances and coordinating formal repayment plans in compliance with regulatory standards.
- Partner with the IT department to develop and implement an automated resolution tool that streamlined the overpayment recovery process.
- Ensure full regulatory compliance for regular, special, and off-cycle payroll runs across multiple jurisdictions.
- Support talent acquisition and workforce integration by conducting candidate interviews and facilitating the employee onboarding process.
