ITIL Certified Professional with 15 years of experience in Service Delivery & Service Management
Experience
16 years of experience of in-dept hands in the Information Technology Industry
ITIL V3 Intermediate and ITIL V4 Foundation Certified Seasoned Transition Management resource.
Handled North American & Canadian Client relationship with clients like McCain Foods, Dell Canada, Blue Triton Brands (Packaged water division of Nestle), Integer Holdings & UK Clients like Dyson & contract values ofabout $5M to $20M.
Responsible fordevelopment of ITIL/ITSM SOP’s/ Policies & Procedures for the Steady state/Run teams including ITIL processes like Incident Management, Change Management, Problem Management, Asset & Configuration Management etc on ITIL V4 platform.
