H Hernandez

10+ years of Customer Service experience in fast-paced retail and food service

 Bilingual: English and Spanish

 Friendly and energetic team player, with a great attitude and willingness to learn

 Hands-on experience with POS transactions, refunds, exchanges, and gift cards on cash

 registers, debit/ credit card machines

 Bondable with clear criminal reference check

 Physically capable, able to lift heavy items, able to perform active work

 Available for part-time shifts including afternoons, evenings, weekends, holidays

Customer Service/ Sales/ Cashier /Server Skills

 Greeted guests in a welcoming manner as they entered the store and informed them about

 daily specials or sales promotions

 Educated customers by presenting and explaining the menus; answering questions

 Circulated among airport duty-free shop sales floor to offer assistance to customers with

 directions, product information, offering samples and purchase selection recommendations

 based on the customer’s interest and needs

 Took customer’s unique and customized requests and orders to prepare coffee, beverages

 and food products

 Generated increased revenue by upselling additional items to orders

Interpretation (English/Spanish) Year 1

Universidad Tecnologica Americana, Mexico