Laiba Rafiq

Sales Associate with hands-on retail experience providing attentive customer service and maintaining appealing merchandise displays to boost store sales. Skilled at accurate cash handling, POS transactions, and inventory preparation while supporting team goals in fast-paced shifts. Aiming to grow retail responsibilities and help improve customer retention through strong communication and adaptability.

Sales Associate Part Time - Lovisa Crossiron - Calgary

(2025-03)

• Maintained attractive product displays to support consistent daily sales and brand standards
• Advised customers on jewelry selections to increase purchase likelihood and satisfaction
• Processed transactions, returns, and exchanges accurately while balancing the cash drawer
• Accepted coaching and applied feedback to improve communication and customer service
• Greeted and engaged customers to create a welcoming store experience
• Prepared inventory by identifying and organizing tag-less items and loose tags

Front Desk Receptionist - Staywell Medical Clinic Carrington - Calgary

(2023-01 - 2024-01)

• Processed patient payments accurately and maintained balanced cash records at front desk
• Managed appointment bookings and maintained the clinic schedule using the booking system
• Recorded patient vitals, including blood pressure, height, and weight, for nurse review
• Answered incoming calls and emails, resolved patient inquiries, and routed messages to staff
• Maintained organized front-desk records and paid attention to administrative details

Seasonal Sales Associate - Victoria Secret - Calgary

(2023-06 - 2023-08)

• Delivered exceptional customer service by assisting shoppers with product selection and sizing
• Processed transactions, returns, and exchanges accurately using the POS system
• Promoted loyalty programs and current promotions to enhance the customer experience
• Maintained merchandise presentation through restocking, organizing, and visual merchandising
• Assisted with inventory management, shipment processing, and fitting room operations
• Worked collaboratively with the team to achieve sales goals in a fast-paced retail environment
• Followed loss prevention, safety, and company policies while ensuring an organized and welcoming store environment

Bachelor's Degree - Political Science - University of Calgary (2024-09 - 2028-04)

Diploma - Sir Winston Churchill High School (2020-09 - 2023-05)