Hailey Chen

Results-driven professional with over three years in document control and administrative roles supporting intermediate projects, using JD Edwards software. Strong communicator skilled in conveying project information clearly to diverse trades and preparing detailed meeting documentation. Advanced proficiency in Microsoft Office Suite, particularly Excel, with additional experience in Power BI to enhance data analysis and reporting capabilities.

Demonstrated ability to work independently and collaboratively within team settings, committed to continuous learning and delivering customer-focused solutions.

Document Control Coordinator - Black & McDonald

(2025-10)

• Manage and maintain project documentation in accordance with company standards, ensuring accuracy, version control, and timely distribution across multiple projects
• Creates, updates scans and maintains files, inventories, records, and other engineering and project documents as needed
• Coordinate with project managers, engineers, subcontractors, and clients ti collect, track, and update critical project documents, including drawings, RFIs, submittals, and closeout packages
• Oversee document control systems and databases, ensuring proper filing, accessibility, and compliance with internal and external requirements
• Support project teams with reports, document audits, and status tracking to ensure deadlines and deliverables are met

Community Coordinator - Mattamy Homes

(2024-11 - 2025-05)

• Managed the comprehensive daily review, prioritization, and strategic assignment of all Tarion Warranty service requests—including critical 30-day, Year-End, and Second-Year inspections—ensuring seamless workflow and prompt issue resolution across multiple projects
• Cultivated and maintained exceptional relationships with homeowners, site supervisors, and subcontractors, acting as a trusted liaison to proactively address concerns, exceed satisfaction expectations, and drive timely, high-quality warranty service outcomes
• Spearheaded the creation and meticulous management of work orders utilizing JDE and BuildPro systems, expertly overseeing inventory control of repair materials to optimize resource allocation and minimize operational costs
• Played a key role in budget oversight and warranty operations support, contributing to accurate financial tracking and efficient allocation of funds to ensure project profitability and sustainability
• Delivered clear, confident explanations of warranty coverage and proactive homeowner maintenance guidance, empowering homeowners with knowledge and fostering long-term trust and engagement

Pro Shop Attendant - Deer Creek Golf Course

(2023-07 - 2024-09)

• Managed daily sales activities and perform accurate reconciliations to ensure financial accuracy
• Track and maintain records of club rentals and demo equipment utilizing Microsoft Office tools
• Respond to customer inquiries and efficiently handle tee time bookings via telephone
• Oversee the opening and closing of the Pro Shop, ensuring smooth operations and security

Receptionist - Mercedes Benz Durham

(2022-08 - 2023-05)

• Efficiently operated a multi-line telephone system, promptly responding to calls with courtesy and professionalism
• Delivered professional and effective communication with visitors and inquirers, fostering a welcoming and informative environment
• Maintained and updated customer information within the tracking system, generating verified weekly reports using Excel pivot tables to support management decision-making
• Collaborated with vendors to investigate and resolve billing discrepancies, ensuring accurate invoicing and alignment with project budgets
• Greeted and assisted showroom visitors, accurately identifying their needs to support project-related inquiries

Facility Attendant - City of Pickering

(2019-11 - 2022-11)

• Proficient in safe operation and maintenance of cleaning equipment, including proper use of chemicals and waxes to sanitize City Facilities
• Prepared action reports and communicated effectively with cross-functional teams such as Parks & Recreation and Administration
• Worked independently on assigned tasks with minimal supervision, maintaining high-quality standards
• Applied knowledge of standard methods, materials, and equipment for facility maintenance
• Demonstrated strong interpersonal, leadership, decision-making, organizational, communication, and customer service skills

Front of the House/ Cashier - Treehouse Clubhouse

(2019-04 - 2019-11)

• Managed POS cash register and processed machine transactions accurately and efficiently
• Maintained detailed customer intake records, verifying information using Excel spreadsheets
• Reconciled cash and debit receipts, preparing deposits to ensure financial accuracy
• Coordinated setup and teardown of events, ensuring a safe and enjoyable environment for attendees
• Utilized payroll and time tracking systems alongside spreadsheet applications such as Microsoft Excel and Google Sheets
• Implemented and enforced timesheet policies and procedures, enhancing operational efficiency and accuracy

Instructor - Laurie's Learn to Skate

(2017-10 - 2021-04)

Customer Service Representative - Informa Canada

(2016-03 - 2019-12)

Customer Service/ Cashier - Canadian National Exhibition

(2015-08 - 2015-09)

Children's Mental Health - Humber College (2019 - 2021)

From Excel to Power BI - Coursera (2023 - 2023)

Getting Started with Microsoft OneDrive - Coursera (2023 - 2023)

Getting Started with Microsoft OneNote - Coursera (2023 - 2023)