Vedang Patel

Document Control and Technical Support professional with hands-on experience managing project documentation, revision control, and compliance across Aconex, Procore, SharePoint, and Bluebeam, combined with a strong track record resolving hardware, software, and network issues in fast-paced support environments. Known for accuracy, structured problem-solving, and clear communication across teams.

Document Control Analyst - Green infrastructure partners - Toronto, ON

(2026-05)

• Prepared and maintained technical reports, material testing records, and engineering inspection documentation.
• Organized material testing and project records so information could be retrieved quickly for quality assurance, project reviews, and audits.
• Digitized and distributed project documents to the right teams, keeping everyone working from current versions.
• Monitored documents through review and approval workflows, following up on outstanding items to support timely deliverables.
• Performed detailed quality checks on reports for required approvals, formatting, and completeness before distribution.
• Reviewed submissions from subcontractors and consultants for missing information, flagging and returning incomplete documents for correction.
• Tracked document status across multiple projects at once, prioritizing urgent requests to meet deadlines.
• Kept revision histories clean by archiving superseded versions and making sure only current documents were in circulation.
• Handled sensitive project records with accuracy and confidentiality while managing multiple deadlines.
• Followed established document management procedures to keep project records consistent, traceable, and easy to retrieve.

Technical Support Specialist - Rogers communications - Greater Toronto Area, ON

(2024-06 - 2026-02)

• Resolved mobile device, billing, account, and connectivity issues via phone and digital channels, consistently meeting CSAT, FCR, and productivity targets.
• Diagnosed hardware, software, and configuration issues across iOS, Android, and Windows, guiding customers through real-time fixes.
• Managed cases across multiple CRM and knowledge base systems, documenting resolutions for traceability.
• Escalated complex issues to specialist teams with detailed context to prevent repeat troubleshooting.
• Adapted communication style to each customer's technical comfort level to ensure solutions were understood.

Product Support Engineer - Sapphire software solutions - Ahmedabad, India

(2022-04 - 2024-03)

• Reduced issue resolution time by 30% by diagnosing SaaS application problems using SQL, log analysis, and API testing tools.
• Partnered with developers and QA teams to identify and resolve recurring bugs, improving release stability.
• Performed API testing in Postman and supported regression testing to catch defects before deployment.
• Investigated application and configuration issues systematically, from symptom to root cause.
• Authored knowledge-base documentation that improved team troubleshooting speed.
• Automated repetitive troubleshooting tasks through scripting, freeing time for complex support cases.

Postgraduate Certificate - Software & IT Systems - LAMBTON COLLEGE (2024 - 2026)

Bachelor of Computer Applications - Computer Applications - GUJARAT UNIVERSITY (2019 - 2022)