Document Control Coordinator - Black & McDonald
(2025-10)
- Manage and maintain project documentation in accordance with company standards, ensuring accuracy, version control, and timely distribution across multiple projects
- Creates, updates scans and maintains files, inventories, records, and other engineering and project documents as needed
- Coordinate with project managers, engineers, subcontractors, and clients ti collect, track, and update critical project documents, including drawings, RFIs, submittals, and closeout packages
- Oversee document control systems and databases, ensuring proper filing, accessibility, and compliance with internal and external requirements
- Support project teams with reports, document audits, and status tracking to ensure deadlines and deliverables are met
Community Coordinator - Mattamy Homes
(2024-11 - 2025-05)
- Managed the comprehensive daily review, prioritization, and strategic assignment of all Tarion Warranty service requests—including critical 30-day, Year-End, and Second-Year inspections—ensuring seamless workflow and prompt issue resolution across multiple projects
- Cultivated and maintained exceptional relationships with homeowners, site supervisors, and subcontractors, acting as a trusted liaison to proactively address concerns, exceed satisfaction expectations, and drive timely, high-quality warranty service outcomes
- Spearheaded the creation and meticulous management of work orders utilizing JDE and BuildPro systems, expertly overseeing inventory control of repair materials to optimize resource allocation and minimize operational costs
- Played a key role in budget oversight and warranty operations support, contributing to accurate financial tracking and efficient allocation of funds to ensure project profitability and sustainability
- Delivered clear, confident explanations of warranty coverage and proactive homeowner maintenance guidance, empowering homeowners with knowledge and fostering long-term trust and engagement
Pro Shop Attendant - Deer Creek Golf Course
(2023-07 - 2024-09)
- Managed daily sales activities and perform accurate reconciliations to ensure financial accuracy
- Track and maintain records of club rentals and demo equipment utilizing Microsoft Office tools
- Respond to customer inquiries and efficiently handle tee time bookings via telephone
- Oversee the opening and closing of the Pro Shop, ensuring smooth operations and security
Receptionist - Mercedes Benz Durham
(2022-08 - 2023-05)
- Efficiently operated a multi-line telephone system, promptly responding to calls with courtesy and professionalism
- Delivered professional and effective communication with visitors and inquirers, fostering a welcoming and informative environment
- Maintained and updated customer information within the tracking system, generating verified weekly reports using Excel pivot tables to support management decision-making
- Collaborated with vendors to investigate and resolve billing discrepancies, ensuring accurate invoicing and alignment with project budgets
- Greeted and assisted showroom visitors, accurately identifying their needs to support project-related inquiries
Facility Attendant - City of Pickering
(2019-11 - 2022-11)
- Proficient in safe operation and maintenance of cleaning equipment, including proper use of chemicals and waxes to sanitize City Facilities
- Prepared action reports and communicated effectively with cross-functional teams such as Parks & Recreation and Administration
- Worked independently on assigned tasks with minimal supervision, maintaining high-quality standards
- Applied knowledge of standard methods, materials, and equipment for facility maintenance
- Demonstrated strong interpersonal, leadership, decision-making, organizational, communication, and customer service skills
Front of the House/ Cashier - Treehouse Clubhouse
(2019-04 - 2019-11)
- Managed POS cash register and processed machine transactions accurately and efficiently
- Maintained detailed customer intake records, verifying information using Excel spreadsheets
- Reconciled cash and debit receipts, preparing deposits to ensure financial accuracy
- Coordinated setup and teardown of events, ensuring a safe and enjoyable environment for attendees
- Utilized payroll and time tracking systems alongside spreadsheet applications such as Microsoft Excel and Google Sheets
- Implemented and enforced timesheet policies and procedures, enhancing operational efficiency and accuracy
Instructor - Laurie's Learn to Skate
(2017-10 - 2021-04)
Customer Service Representative - Informa Canada
(2016-03 - 2019-12)
Customer Service/ Cashier - Canadian National Exhibition
(2015-08 - 2015-09)
