Hala Khalil

Customer-focused administrative professional with extensive experience in customer service, reception, office administration, healthcare, and school environments. Strong ability to communicate professionally with customers, patients, parents, staff, and community members while maintaining confidentiality and accuracy. Experienced in handling inquiries, scheduling, records management, documentation, payments, correspondence, and multiple priorities in fast-paced environments.

Proficient in Microsoft Word, Excel, Outlook, Google Workspace, and other office systems. Reliable, organized, detail-oriented, and committed to providing an excellent customer experience.

SCHOOL SECRETARY - Philopateer Christian College - Ottawa, ON

(2024-01 - 2026-12)

• Served as the first point of contact for parents, students, staff, and visitors, providing professional and courteous customer service.
• Answered and redirected telephone calls, responded to inquiries, and communicated information clearly and accurately.
• Managed school records, student documentation, correspondence, registrations, and administrative files.
• Assisted families with registration, payments, school policies, forms, and general inquiries.
• Managed calendars, appointments, meetings, and room bookings.
• Prepared professional emails, letters, notices, reports, and other administrative documents.
• Maintained accurate spreadsheets and records using Microsoft Excel and Google Sheets.
• Used Microsoft Word, Outlook, Google Calendar, Google Meet, and other office technology.
• Handled confidential student and family information with discretion.
• Coordinated multiple administrative priorities while maintaining accuracy and professionalism.

CLINIC ASSISTANT - Pinecrest-Queensway Community Health Centre - Ottawa, ON

(2023-01 - 2024-12)

• Welcomed patients and visitors and provided professional, respectful customer service.
• Answered telephone inquiries and directed patients to appropriate services or staff members.
• Assisted with appointment scheduling, registration, forms, and administrative documentation.
• Maintained accurate patient information and confidential records.
• Communicated with patients from diverse backgrounds in a calm, courteous, and compassionate manner.
• Supported healthcare staff with administrative duties and day-to-day clinic operations.
• Managed multiple requests and changing priorities while maintaining attention to detail.

GENERAL RECEPTIONIST - Community Health Centre - Ottawa, ON

Approximately 2 years

• Served as a front-desk representative and first point of contact for patients and visitors.
• Answered telephone calls and provided accurate information.
• Scheduled and confirmed appointments and assisted patients with administrative requirements.
• Maintained accurate records and handled confidential information professionally.
• Responded to customer concerns and directed inquiries to the appropriate department.
• Provided friendly, efficient service in a busy healthcare environment.
• Worked collaboratively with healthcare professionals and administrative staff.

DENTAL PROFESSIONAL / PRIVATE PRACTICE MANAGEMENT - Private Dental Practice - Egypt

• Managed the day-to-day administrative and customer-service operations of a private dental practice.
• Built long-term relationships with patients and families by providing professional and personalized service.
• Managed appointments, patient records, correspondence, payments, and office documentation.
• Coordinated staff and daily office activities.
• Communicated with patients regarding appointments, services, procedures, and account-related matters.
• Maintained confidentiality and accuracy when handling sensitive patient information.
• Developed strong organizational, problem-solving, leadership, and customer-service skills.

Bachelor of Oral and Dental Surgery and Medicine - Oral and Dental Surgery and Medicine - Alexandria University