Hamed Lodhi

I'm eager to exploer new challanges, have vast experience in customer service industry call center , as an agent ans well as manger who was handling 40 plus members teams in different program for well known banks in canada and USA

Work Experience:

Owner Partner, Tandoori Feast Restaurant

Scarborough, ON

March 2022 - Present

• Led recruitment, staff development, and marketing initiatives to expand catering business.
• Maintained high standards of service, addressed customer feedback, and ensured compliance with health and safety regulations.
• Optimized operational costs through strategic procurement and efficient payroll management.

Toronto, ON

January 2020 - December 2021 (part time work from home)

Collection Manager, Alorica and NCO Group

Toronto, ON

March 2005 - September 2019

• Developed effective customer resolution strategies, led recruitment and training initiatives, and conducted market research to optimize client resolution processes.
• Ensured compliance with debt collection regulations and maintained strict security and confidentiality standards.

  Citibank N.A, Rawalpindi, Pakistan (January 1994 - September 2000) 

• Comprehensive banking experience across various departments including Citigold.

• Lead Sales Executive for an educational publications company.

Bachelor of Arts The University of AJ&K, Pakistan