Hamed Yousufi

Detail oriented payroll professional with 4 years of Government of Canada payroll experience supporting employee pay, benefits, payroll administration, and complex issue resolution. Proficient in Phoenix, Regional Pay System (RPS), CMT, CWA, Workday, UltiPro, and Microsoft Office Suite, with experience in payroll analysis, ROEs, collective agreements, and maintaining confidential employee records. Brings strong leadership and customer service experience from managing teams at Cineplex, with proven abilities in communication, problem-solving, workflow management, and delivering accurate solutions in high-volume environments.

Pay Liaison Officer - Public Services and Procurement Canada - Government of Canada

(2022-01)

• Assisted employees with a wide variety of payroll inquiries, including pay discrepancies, overpayments, benefits, and leave, while providing exceptional customer service and de-escalating sensitive situations.
• Utilized the Phoenix Pay System and Regional Pay System (RPS) to process payroll transactions, investigate pay discrepancies, and ensure accurate, compliant payroll administration in accordance with federal policies and collective agreements.
• Handled high-volume client inquiries while delivering accurate, timely solutions and maintaining confidentiality and service standards.
• Tracked, documented, and resolved payroll cases using the Case Management Tool (CMT), ensuring accurate records and timely follow-up on employee pay issues.
• Investigated payroll discrepancies and overpayments by analyzing payroll data, identifying root causes, and recommending corrective actions.
• Created, corrected, and maintained Records of Employment (ROEs) to ensure compliance with federal regulations and accurate employee records.
• Improve efficiency utilized Microsoft Excel to analyze payroll data, reconcile earnings, and develop detailed spreadsheets to support payroll calculations.
• Provided guidance to employees, stakeholders, and colleagues on payroll processes, employee benefits, and government collective agreements to ensure accurate and consistent information.
• Assisted employees with benefits enrollment and explained available benefit programs, eligibility requirements, and payroll deductions.
• Demonstrated strong problem-solving, analytical, and time management skills to prioritize complex payroll cases and deliver timely, accurate resolutions in a fast-paced environment.

Manager - Cineplex

(2022-01)

Cast Leader (Supervisor) - Cineplex

(2019-01 - 2022-12)

• Managed daily theatre operations, employee scheduling, attendance, and payroll information using Workday, ensuring accurate records and efficient workforce planning.
• Recruited, hired, trained, coached, and evaluated employees, fostering a high-performing team through ongoing performance management and development.
• Directed staff across ticket sales, concessions, cash handling, inventory management, and guest services while maintaining compliance with company policies and safety standards.
• Delivered exceptional customer service by resolving complex customer concerns, de-escalating conflicts, and ensuring a positive guest experience.
• Monitored sales performance, labour utilization, and operational metrics to meet revenue targets and improve team productivity.
• Conducted cash reconciliations, managed daily cash flow, prepared deposits, and completed audits to ensure financial accuracy and accountability.
• Prepared and analyzed sales, inventory, and operational reports to support management decision-making and budget planning.
• Developed and implemented procedures and training materials that enabled employees to troubleshoot common operational issues and improve service efficiency.
• Collaborated with cross-functional teams and participated in management meetings to coordinate operations, share business updates, and support organizational objectives.

Cast - Cineplex

(2017-01 - 2019-12)

Youth in Policing - Toronto Police

(2014-06 - 2014-08)

• Supported public-facing community events, including the Toronto Police Parade, by assisting with event setup, organization, and safety coordination.
• Provided administrative support within the office, including assisting with payroll-related tasks, document editing, and general office operations.
• Organized and maintained police equipment, inventory, and storage areas to support operational efficiency.
• Assisted with basic IT support tasks, including troubleshooting internet connectivity issues and organizing computer cables and workstation setups.

Honours Bachelor of Arts - Sociology - University of Toronto (2019-06)