Hanilda Joice

I am a highly motivated individual actively seeking new professional and personal challenges, driven by a self-starting attitude and a positive can-do approach. With a strong desire to learn, improve, and succeed, I believe that my skills and experience align with your requirements. My previous work experience has equipped me with a valuable skillset in leadership, direction, and operational management, as well as effective problem-solving.

I have consistently demonstrated excellence in operational efficiency, quality control, and exceeding set goals, while continuously fostering a culture of continuous improvement for myself and my team. Proficient in Microsoft software, I am highly organized and capable of working both independently and collaboratively within a team.

Office Assistant (Simon's Specialty Foods, Richmond)

• Create and update records ensuring accuracy and validity of information.
•  Coordinate and schedule delivery of orders with freight companies.
•  Provide customers with product information. 
• Maintain office and common area including monitoring of office supplies.

Information and Customer Service Specialist (QBD Labs, Scarborough)

• Memorized company organization system as well as directed special products and discounts to customers.
• Conducted returns and informed customers of return policy.
• Fielded customer complaints and issues, with 90% issues resolved to customer satisfaction.
• Maintained friendly and positive attitudes at all times even with unhappy and unruly customers 

Diploma in Buisness

Bachelors of Information Technology