Hannah Thomas

Dedicated and organized Dental Administrative Assistant with hands-on experience in dental office administration and a Diploma in Administrative Assisting from Willis College. Experienced in patient scheduling, dental insurance, treatment coordination, patient communication, payments, and maintaining confidential records. Previous healthcare experience as a Personal Support Worker has strengthened my communication, professionalism, compassion, and ability to work effectively in busy healthcare environments.

Seeking to continue building my career in dental administration with a professional and patient-focused dental practice.

Dental Administrative Assistant - Sunset Dental Centre - Greely, Ontario

(2026-05)

• Manage daily front-desk operations and provide a welcoming, professional experience for patients.
• Schedule and coordinate patient appointments, recalls, confirmations, and follow-ups.
• Process dental insurance claims and assist with treatment predeterminations.
• Coordinate treatment and communication between patients and the dental team.
• Maintain accurate and confidential patient records.
• Process patient payments and assist with account inquiries.
• Answer telephone calls, emails, and patient questions professionally.
• Assist with maintaining an organized and efficient office environment.
• Handle multiple priorities in a fast-paced dental setting while maintaining attention to detail.

Personal Support Worker - Stoneridge Manor - Carleton Place, Ontario

(2025-02 - 2026-05)

• Provided compassionate and professional support to residents in a healthcare environment.
• Communicated effectively with residents, families, and healthcare professionals.
• Maintained accurate documentation while respecting confidentiality and privacy.
• Worked collaboratively with healthcare team members to provide quality resident care.
• Demonstrated strong organization, reliability, patience, and attention to detail.
• Developed strong interpersonal and communication skills while working in a fast-paced environment.

Personal Support Worker - Lanark Lodge - Perth, Ontario

(2024-06 - 2024-11)

• Provided professional and compassionate support to residents.
• Communicated effectively with residents, families, and healthcare professionals.
• Completed required documentation accurately and maintained confidentiality.
• Worked efficiently as part of a multidisciplinary healthcare team.
• Demonstrated professionalism, dependability, and strong time-management skills.

Diploma - Administrative Assistant - Willis College (2026-07)

Certificate - Personal Support Worker (2024-06)