Accomplished professional with diverse experience spanning Wireless Sales Consultancy, Software Development, and Academic Instruction, adept at delivering exceptional results in each role.
Exceeded sales targets through strategic upselling techniques and personalized customer interactions, driving a 15% increase in overall store revenue while maintaining a 95% customer satisfaction rate.
Demonstrated proficiency in designing and testing software to elevate code quality, achieving an 85% improvement in system accuracy, and utilizing collaborative tools like Office 365 for efficient project management.
Experience
Wireless Sales Consultant (Full-Time) June 2023-Current
Staples Winnipeg
Exceeded monthly sales targets through strategic upselling techniques and personalized customer interactions, contributing to a 15% increase in overall store revenue.
Educated customers on the latest wireless technology advancements and product features, leading to a 25% rise in customer retention rates.
Addressed customer inquiries and concerns promptly and effectively, resulting in a 20% reduction in customer escalations and enhanced brand loyalty.
Education
Supply Chain Management -Diploma May 2023-May 2024
Professional, Applied and Continuing Education (PACE) Winnipeg, Manitoba
The University of Winnipeg
Management Certificate
Eligibility for Certified in Management (CIM) designation
