Harsha S
Highly organized Concierge with a background in providing top-notch customer service in luxury environments
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About
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Experience
Concierge/Security Guard - SMS SECURITY
(2021-11)
- Welcomed residents and visitors professionally while providing excellent front desk support
- Assisted guests with inquiries, directions, and daily requests in a courteous manner
- Responded promptly and professionally to concerns and emergency situations
- Maintained professionalism and confidentiality at all times
- Demonstrated strong communication and interpersonal skills while interacting with residents and guests
- Maintained visitor logs and accurate records with strong attention to detail
- Managed multiple responsibilities simultaneously in a fast-paced environment
- Collaborated with maintenance and building staff to ensure customer satisfaction
Warehouse Associate - Loblaws - CARLTON
(2019-10 - 2021-08)
- Collaborated effectively in fast-paced team environment to meet operational goals
- Worked efficiently in a fast-paced team environment
- Supported team members by coordinating tasks to enhance workflow and improve customer satisfaction
- Exhibited reliability and strong work ethic, contributing positively to team dynamics
Customer Service Representative - Food Basics - CABBAGETOWN
(2017-04 - 2019-08)
- Assisted customers with inquiries, purchases, and issue resolution, enhancing overall customer satisfaction
- Handled transactions accurately, contributing to seamless customer experiences
- Managed customer concerns calmly, fostering trust and loyalty among customers
- Maintained a welcoming and positive environment for customers
- Worked efficiently during busy shifts while maintaining attention to detail
Education
High School Diploma - Jarvis Collegiate Institute Toronto, ON
