Harwinder Chhina

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Healthcare Protective Officer (Casual Position) - Paladin Security - Calgary, AB

(2023-01)

• Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
• Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
• Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
• Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
• Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Completed full building and grounds patrols to spot and investigate concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Monitored CCTV cameras and alarm systems

Community Peace Officer - Lethbridge Police Services - Lethbridge, AB

(2022-08 - 2022-09)

I was hired as community peace officer in Lethbridge but didn't complete full CPO training due to certain circumstances.

• Completed Tactical training.
• Completed Baton training.
• Have great knowledge of Canadian Law.

Class1 Driver and Customer Service Representative - 10103217 Canada Inc - Calgary

(2022-12 - 2023-05)

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Developed and maintained courteous and effective working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Educated customers about billing, payment processing and support policies and procedures.

Class1 Driver and Customer Service Representative - Sobeys And Gas Station - Rocky View, AB

(2022-01 - 2022-07)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.

Class1 Driver - Alman Trucking - Calgary, AB

(2020-11 - 2022-01)

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carried out day-day-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Operated with safety and skill to avoid accidents and delays.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Dropped and hooked trailers and changed configuration of equipment.

Class1 Truck Driver and PTA - Newway Trucking And Monterey Park Physiotherapy Cl - Calgary, AB

(2017-06 - 2020-11)

• Maximized load safety by balancing, securing, and weighing products.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Security Concierge - Primary Response Security - Toronto, ON

(2017-01 - 2017-06)

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Mental Health Care Security Guard - Condor Security - Toronto, ON

(2016-01 - 2016-12)

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Certified - IQAS Edmonton, AB

Bachelor Of Physiotherapy - Medical - Doon Pg Paramedical College And Hospital (2010-08) India