Hasan Shuvo

• 6 years’ experience in listening to the clients with enthusiasm and providing them appropriate solutions in a friendly and helpful manner.
• Master’s in business administration (MBA) in Finance.
• Strong interpersonal and communication skills in English (IELTS Score: CLB-8), Bengali and Hindi.
• Highly proficient in Microsoft Office, Excel, PPT, Oracle and other Core file management systems.
• Adept in problem-solving, creative thinking, fast learning, fostering collaborative environment by maintaining affirmative relationships and keen eye for innovation and process improvement.

• Investigated more than 20 client complaints daily in collaboration with cross functional teams, resulting in a 35% increase in problem resolution within the first quarter.
• Implemented a customer interaction survey system resulting in an 85% positive rating from surveyed clients, leading to repeat business and referrals from satisfied customers.
• Conducted in-depth financial analyses for clients with complex financial situations, resulting in customized business strategies that led to an average increase of 15% in revenue.
• Collaborated with regulatory agencies to ensure timely submission of reports, achieving a 100% compliance rate for quarterly submissions.
• Worked with internal teams as a first point of contact to assess the risk level of a client and ensure compliance with bank policy to protect client and shareholder interest.
• Promoted various financial products to potential clients and assisted existing clients in choosing the right financial service to cater to their needs.

• Certificate in Applied Data Analytics (In progress)

• Master of Business administration (MBA) in Finance (2019)

(Equivalent to Two Years Master’s degree in Canada as determined by World Education Services)

• Bachelor of Science in Engineering (BSc) in Electrical and Electronic Engineering (EEE) (2015)

(Equivalent to Four Years Bachelor’s degree in Canada as determined by World Education Services)