Helen Millett
PUBLIC SAFETY & CUSTOMER SUPPORT PROFESSIONAL
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About
Compassionate and service oriented professional with 15+ years of experience supporting the public through customer service, technical troubleshooting, and safety focused work. Known for building trust quickly, de-escalating stressful situations, and creating positive experiences for diverse individuals. Skilled in clear communication, problem solving, and working collaboratively in fast paced, high responsibility environments.
Seeking a community focused role contributing to public safety and team support.
Experience
Service Technician at TELUS (2017-01 – Present)
- Provide in-home installation, maintenance, and troubleshooting for internet, TV, and smart home systems
- Build trust quickly in diverse households, ensuring customers feel safe, respected, and informed
- Resolve complex technical issues under time pressure while maintaining calm, professional communication
- Educate customers on equipment use and safety features, including support for elderly and vulnerable clients
- Support team development by mentoring new technicians and sharing best practices
- Maintain strict adherence to safety protocols and documentation standards
Line & Prep Cook at Cactus Club Café (2014-01 – 2017-12)
- Worked in a high pressure kitchen environment while maintaining safety, cleanliness, and efficiency
- Collaborated with team members to ensure consistent service during peak periods
Barista at Jimmy's Coffee (2013-01 – 2014-12)
- Delivered consistent, high quality customer service in a fast-paced setting
- Handled cash transactions and resolved customer concerns professionally
Supervisor at Starbucks (2005-01 – 2013-12)
- Supervised daily operations and supported staff training and development
- Resolved customer issues using calm, empathetic communication
- Managed inventory, cash handling, and safety procedures
Chef Roles at Various Locations (1999-01 – 2005-12)
- Supported high volume food service operations with a focus on safety, timing, and teamwork
- Worked in fast-paced environments requiring coordination and reliability
Education
Personal Trainer Diploma – Manchester, UK
Chef Diploma – Lancaster & Morecambe College, UK
