Helen Millett

Compassionate and service oriented professional with 15+ years of experience supporting the public through customer service, technical troubleshooting, and safety focused work. Known for building trust quickly, de-escalating stressful situations, and creating positive experiences for diverse individuals. Skilled in clear communication, problem solving, and working collaboratively in fast paced, high responsibility environments.

Seeking a community focused role contributing to public safety and team support.

Service Technician at TELUS (2017-01 – Present)

• Provide in-home installation, maintenance, and troubleshooting for internet, TV, and smart home systems
• Build trust quickly in diverse households, ensuring customers feel safe, respected, and informed
• Resolve complex technical issues under time pressure while maintaining calm, professional communication
• Educate customers on equipment use and safety features, including support for elderly and vulnerable clients
• Support team development by mentoring new technicians and sharing best practices
• Maintain strict adherence to safety protocols and documentation standards

Line & Prep Cook at Cactus Club Café (2014-01 – 2017-12)

• Worked in a high pressure kitchen environment while maintaining safety, cleanliness, and efficiency
• Collaborated with team members to ensure consistent service during peak periods

Barista at Jimmy's Coffee (2013-01 – 2014-12)

• Delivered consistent, high quality customer service in a fast-paced setting
• Handled cash transactions and resolved customer concerns professionally

Supervisor at Starbucks (2005-01 – 2013-12)

• Supervised daily operations and supported staff training and development
• Resolved customer issues using calm, empathetic communication
• Managed inventory, cash handling, and safety procedures

Chef Roles at Various Locations (1999-01 – 2005-12)

• Supported high volume food service operations with a focus on safety, timing, and teamwork
• Worked in fast-paced environments requiring coordination and reliability

Personal Trainer Diploma – Manchester, UK

Chef Diploma – Lancaster & Morecambe College, UK