DESKSIDE SUPPORT TECHNICIAN
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A motivated Information Technology Engineer and highly skilled Cisco Certified Network Associate with a bachelor's degree in computer science and a diploma in Computer Networking.
● Intelligent Network Technician with experience setting up, maintaining, and repairing computer and network systems.
● Highly skilled at troubleshooting, ticket management, and installations. Confidently resolved service requests or escalated complex issues while recording actions taken to correct.
● Believing in every complex problem has a simple solution.
DESKSIDE SUPPORT TECHNICIAN - SCOTIABANKFeb’20 - Aug’21
● Providing remote and desk side support to end users.
● Update/upgrade of software and hardware.
● User support to register mobile devices to Air Watch.
● Assigning tickets and escalation to senior technician team on ServiceNow.
● Answering inbound phones, emails to client inquiries.
● Reimaging laptops and desktops.
● Domain user account setup in Active directory.
● Pushing and installing software remotely or on the site.
● Troubleshooting and fixing daily IT issues on site or by remote access
● Helping users with Domain and VPN login
● Troubleshooting issues regarding O365. Add adds-in in outlook and other apps according to requirements.
High School Diploma: 𝐂𝐨𝐦𝐩𝐮𝐭𝐞𝐫 S𝐲𝐬𝐭𝐞𝐦 T𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧- 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠
ST.LAWRENCE CLG – VANCOUVER.BC, Canada
Bachelor of Science: 𝐂𝐨𝐦𝐩𝐮𝐭𝐞𝐫 𝐒𝐜𝐢𝐞𝐧𝐜𝐞
Veer Narmad South Gujarat University - Surat, Gujarat
