Hervine Umutijima
Licensed Practical Nurse
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About
Dedicated Licensed Practical Nurse with specialized training and solid hands-on experience in direct patient care. Skilled in monitoring general health status, assisting with daily living activities, and collaborating with medical teams. Previous experience in customer service and healthcare administration, ensuring a patient-centered approach and effective task management. Ready to contribute to excellence in care at Sanned Canada through a rigorous and empathetic approach.
Experience
Licensed Practical Nurse (LPN) - Hôpital du Sacré-Cœur de Montréal - Montréal
(2026-06)
- Provides patient care, monitors their general condition, and facilitates their daily activities.
- Collaborates with the healthcare team to maintain patient well-being, supervises general condition, and supports daily living activities.
Receptionist - CHSLD Paul-Lizotte - Montréal-Nord
(2022 - 2023)
- Welcomed visitors, managed phone calls, coordinated appointment scheduling, and provided essential administrative support.
Customer Service Representative - Arbonne Canada - Montréal/Toronto
(2021 - 2022)
- Handled customer inquiries by phone, email, and chat, in addition to managing returns, deliveries, fraud prevention, and order tracking.
Service Aide – Emergency - Hôpital Jean-Talon - Montréal
(2020 - 2021)
- Provided valuable support to nurses, ensured room disinfection, contributed to patient comfort, and rigorously applied prevention and hygiene measures.
Collection Agent - EOS Canada - Montréal
(2019 - 2020)
- Managed client accounts, followed up on payments, and negotiated repayment plans.
Collection Agent (TD Bank & American Express) - NCO Financial Services - Montréal
(2018 - 2019)
- Established contact with clients, processed payments, and ensured compliance with financial agreements.
Customer Service Representative - Groupe Dynamite / Garage - Montréal
(2015 - 2017)
- Handled customer complaints, performed upselling, and provided billing support.
Education
High School Diploma - Calixa_lavalle (2012-02 - 2017-08)
DEP - Licensed Practical Nurse - École de métiers de faubourg (2024-02 - 2025-12)
