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Sukhpreet Kaur

Sukhpreet Kaur

Customer Service Representative

Talent
Calgary, AlbertaMember since June 17, 2023
customer service representativeEMR documentationConnect Care (Epic)Interdisciplinary collaboration
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customer service representativeEMR documentationConnect Care (Epic)Interdisciplinary collaboration

About

customer service reprsentative

Experience

Practical Nurse - Prince Of Peace Manor - Rocky View County, Canada

(2025-10 - 2025-12)

  • Deliver resident‑centered care with dignity, respect, and individualized planning.
  • Conduct resident assessments, maintain accurate documentation, and update care plans.
  • Administer medications and treatments safely in accordance with LPN scope and organizational policies.
  • Manage and track narcotics following regulatory guidelines.
  • Collaborate with interdisciplinary teams, physicians, and external providers to support holistic care.
  • Support admissions, discharges, and transfers ensuring smooth transitions.
  • Participate in care conferences and coordinate daily resident care activities.
  • Educate residents and families regarding health conditions and ongoing care.

Practical Nurse - Rockview General Hospital - Calgary, Alberta

(2025-09 - 2025-10)

  • Assisted with patient assessments including vitals, medical histories, and symptom documentation.
  • Administered medications, injections, and vaccinations.
  • Prepared patients for examinations, procedures, ECGs, and diagnostic tests.
  • Provided wound care, catheter care, and routine clinical nursing interventions.
  • Supported chronic disease management (diabetes, COPD, hypertension).
  • Accurately documented patient data in EMR systems.
  • Coordinated referrals, lab work, and follow‑up visits.
  • Ensured compliance with infection‑control and safety protocols.

Practical Nurse - Foothills Medical Centre - Calgary, Alberta

(2025-06 - 2025-08)

  • Provided direct patient care as a practical nursing student in a busy acute care medicine unit.
  • Performed comprehensive head-to-toe assessments, vital signs monitoring, and ongoing patient reassessments.
  • Assisted with medication administration and documented medications accurately under instructor supervision.
  • Monitored and recorded patient intake and output, reporting abnormalities to supervising nurses.
  • Documented nursing care, assessments, and interventions using Connect Care (Epic) electronic health record system.
  • Collaborated with registered nurses and the interdisciplinary team to support safe, patient-centered care.

Health Care Aide - Generations - Calgary, Alberta

(2025-01 - 2025-05)

  • Provided personal care and daily living assistance to seniors.
  • Supported residents with mobility, hygiene, and comfort.
  • Assisted nursing staff in monitoring resident conditions and reporting concerns.
  • Ensured safe and supportive living environments for geriatric residents.

Bagroom Agent - Unifi - Calgary, Alberta

(2023-05)

  • Assisted in the safe and efficient ground handling of aircraft, including baggage loading and unloading, aircraft marshaling, and cabin preparation.
  • Ensured accurate handling, sorting, and transfer of passenger baggage and cargo according to airline safety and security protocols.
  • Worked collaboratively with airline staff, pilots, and ground crew to maintain on-time departures and arrivals.
  • Followed strict safety procedures and used ground support equipment in compliance with aviation regulations.
  • Demonstrated strong teamwork, time management, and ability to work in high-pressure, fast-paced environments.

Education

Diploma - Practical Nurse - Bow Valley College (2024-05 - 2025-12)

Diploma - Computer Networking - Mississauga (2018-05 - 2019-12)

Skills

customer service representative

Reviews

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