Hitesh Dogra

Healthcare scheduling coordinator with 6+ years of administrative, data entry and operations support experience, including one year scheduling home care staff for clients across Winnipeg. Skilled at building and maintaining staff schedules, filling last-minute shifts, and keeping client and staff records accurate in computerized scheduling systems. Proficient in Microsoft Word and Excel, with experience compiling statistics and KPI reports.

Bachelor of Pharmacy graduate with a strong working knowledge of medical terminology. Calm, organized and dependable in fast-paced, deadline-driven environments.

Scheduling Coordinator at CBI Health (2025-10 – Present)

• Build and maintain daily and weekly schedules for home care staff (PSWs) using AlayaCare, so that clients receive care on time
• Enter and update client information, care visit details and staff availability with a high degree of accuracy
• Fill call-ins, vacancies and urgent same-day requests by contacting available staff and reassigning visits
• Handle a high volume of inbound and outbound calls through Amazon Connect from clients, families, caregivers and healthcare staff
• Communicate schedule changes promptly to staff, clients and coordinators to prevent missed visits
• Maintain accurate, confidential scheduling records in line with privacy requirements

Customer Affairs Agent at Hyundai Motor America (2025-07 – 2025-10)

• Managed inbound and outbound calls and documented every case in Salesforce CRM with detailed notes and follow-up tracking
• Coordinated with dealerships, technical and warranty teams to escalate and resolve concerns
• Followed corporate policies, privacy standards and communication protocols

Courier Operations Floor Pro at SkipTheDishes (2022-09 – 2024-11)

• Served as the go-to floor resource for the operations team, answering procedure questions and guiding agents through complex cases in real time
• Handled escalated courier and customer issues that front-line agents could not resolve
• Supported new hires on the floor and shared process tips to improve team accuracy and consistency
• Monitored queue volumes and live operations, flagging issues and trends to supervisors

Courier Operations Specialist at SkipTheDishes (2019-11 – 2022-09)

• Provided live support by phone, chat and email to keep delivery operations running smoothly
• Entered and updated operational data and case records accurately across multiple systems
• Acted as liaison between couriers, customers and operations teams to resolve logistics problems

Owner / Operator (Part-time) at Arts in Tech (2021 – Present)

• Run a small online business making and selling 3D-printed products to customers in multiple countries
• Manage orders, production schedules, inventory and shipping records using Excel and spreadsheets
• Built simple scheduling, billing and inventory apps used by local small businesses

Pharmaceutical Manufacturing – Red River College Polytechnic (2019 – 2020)

Bachelor of Pharmacy (B.Pharm) – I.S.F. College of Pharmacy (2018)