Ilyas Chahby

Specialist in operational support, back-office processing, and file analysis with over 5 years of experience. Versatile and detail-oriented, I am proficient in compliance verification, credit risk analysis, and fraud prevention, as well as technical support and complex incident resolution (notably for major accounts such as Bell Canada). Recognized for my operational leadership, I have also supervised, trained, and supported the skill development of new teams.

Bachelor's degree in Business Administration, certified in labor standards, and bilingual (French/Arabic).

Credit Application Processing Analyst

(2026)

• Back-office: Rigorous verification of the completeness and compliance of administrative documents.
• Credit background checks using government databases.
• Close collaboration with the fraud detection and prevention team.
• Detailed analysis of identification documents and bank statements, along with precise calculation of clients' income and expenses.
• Informed decision-making regarding credit approval in accordance with current policies.

Support Agent - Cnexia

(2023 - 2026)

• Back-office support: Assisting front-line teams in handling complex files.
• Exception management: Resolving kickout orders on behalf of Bell Canada.
• Operations optimization: Collaborating with the team to ensure process fluidity and maintain optimal customer service.
• Coaching and training: Supporting, guiding, and managing the daily skill development of colleagues.

Customer Service Agent - CBISCOM

(2019 - 2023)

• Credit verification & back-office: Review of administrative documents required for client credit verification.
• Incident management: Handling and resolving issues reported by customers.
• Quality assurance: Monitoring and evaluating the quality of work performed by new hires.
• Onboarding and training: Welcoming, integrating, and providing operational training to new employees.

Bachelor's Degree - Business Administration and Management - Université Mohamed V – Rabat-Agdal (2025)