Immaculate Nafula

I am a visionary, innovation person who has keen interest in Business development and Management. I am able to work and live in difficult conditions with the least supervision, with impressive writing and creativity skills. I am a team player, highly accurate and competent with admirable interpersonal skills Self-motivated and result oriented strategic thinker who is able to relate to every task to the entire objectives and values of the organization.

HEAD OF MARKETING EAST AFRICA REGION - SERVICEHUB CLEANING COMPANY - East Africa Region

(2021-01)

• Leading the Marketing team both locally and regionally.
• Responsible for achieving and exceeding sales targets in the form of annual targets consistently
• Managing all aspects of the sales cycle.
• Identifying key decision-makers and building strong relationships with prospects and customers on an international and local basis
• Effectively articulate and demonstrate Spyros's technical solution and business value.
• Leveraging deep product knowledge to demonstrate solution selling techniques, uncover prospect and Customer challenges and deliver valuable solutions.
• Penetrate and develop existing accounts and new prospects, perform presentations to prospects, negotiate contracts, and close new business deals.
• Effectively communicating value through proposals, demos, and presentations.
• Building and maintaining an accurate pipeline and timely sales forecasts.
• Identify internal teams, providing direction and leadership in each sales engagement.
• Develop a deep understanding of customer industry trends.
• Creating and maintaining executive and senior management relationships.

Executive Financial Advisor - Britam Insurance Limited

(2015-01 - 2020-12)

• Present, promote and sell products/services using solid arguments to existing and prospecting customers.
• Perform cost benefit and needs analysis of existing potential customer to meet their needs.
• Establish develop and maintain positive business and customer relationship.
• Expedite resolution of customer problems and complaint to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule.
• Cultivate client base and build win-win relationship.
• Keep abreast of new industry trends and research market to back up financial Consulting
• Comply with all industry rules and regulations.
• Co-ordinate sales effort with other team members.

Unit Manager - UAP Old Mutual Insurance Limited

(2013-01 - 2015-12)

• Recruit/train the salesforce in the unity assign by the company.
• Analyses documents for different classes of insurance to determine the degree of risk
• Considering the underwriting factors to determine and decline excess risks.
• Document all claims reported and forward them to the branch manager.
• Ensure growth of business at the unit level among the financial advisors.
• Direct involvement of business follow-ups for existing clients and making decisions on renewal terms to apply based on past performances.
• Research on any new issues or regulations to ensure that the Unit is in line with current market development and market practices.
• Maintain communication to agents, branch manager and regional manager to obtain further market information on quote rates or explain the company's underwriting policies.
• Manage Unit resources and equipment to minimize operational cost.
• Represent the Unit at branch/region in case of any meetings

Customer Consultant - Stanbic Bank

(2010-03 - 2012-12)

• Generate and qualify leads at a branch level.
• Source and develop client base as per the targets of the branch.
• Prepare sales action plan and strategies to win more customers and boost productivity.
• Develop and maintain a customer database
• Opening accounts and lending loans to the customers both local and international.
• Making calls to new and existing clients for updates of any changes in products and policies
• Ensure customer service satisfactory and good client relations
• Reporting to the Branch manager and prepare weekly sales reports for submissions

Business consultant - Barclays Bank of Kenya

(2008-01 - 2010-12)

• Identify, grow and maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
• Conduct annual and if appropriate, interim reviews of customers borrowing facilities
• Conduct annual and if appropriate, interim reviews with non-borrowing customers
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
• Deal with and find solutions to customer complaint.
• Determine the products that are most effective in meeting customer's needs and be able to sell these at short notice both reactively and proactively.
• Research, create and follow up a target list for potential new business

Degree - Commerce (Marketing Option)

Professional Diploma - Social Media Management and Advertising (2024-01 - 2024-12)

Diploma - Banking - Kenya School of Monetary Studies (2007-01 - 2008-12)

Bridging (2007-01 - 2007-06)

Certificate - Computerized Accounting - Kenya College of Accountancy (2005-10 - 2005-12)

Kenya Certificate of Secondary Education (K.C.S.E) - Lwanya Girls High School (1999-01 - 2002-12)

Kenya Certificate of Primary Education (K.C.P.E) - Lwanya (1994-01 - 1998-12)