Imtiaz Ahmed

Dedicated customer service professional with over eight years of experience in providing superior customer service, resolving complex customer issues, fulfilling customer orders efficiently, and resolving billing and payment issues through collaboration and attention to detail.

Customer Service and Order Processing Associate

Grainger Canada Inc., Thornhill, Ontario. (April 2019 – Present)

• Responded to 15-20 customer calls and 25-30 emails daily, providing clear updates, resolving order issues, and ensuring prompt service.
• Managed a high volume of orders, processing 90% of customer orders on the same day with accuracy and strong attention to detail.

• Master of Science in Service Quality Assurance – California State University, Dominguez Hills, USA
• Bachelor of Economics – University of the Punjab
• Diploma in International Business – Seneca College, Toronto, ON, Canada