Ireland McDermott

Motivated and dependable fourth-year university student pursuing a Bachelor of Arts in Sociology with several years of customer service experience. Strong interpersonal and communication skills developed through working in fast-paced environments while providing professional, respectful service to diverse individuals. Recognized for being organized, adaptable, and able to remain calm under pressure.

Passionate about creating welcoming environments and supporting people through positive interactions.

Customer Service Representative at Liquor Control Board of Ontario (LCBO) (2023-11 – Present)

• Delivered professional customer service while assisting a high volume of customers.
• Handled confidential transactions accurately using POS systems.
• Resolved customer concerns calmly and respectfully.
• Maintained organized work areas while following company policies and procedures.
• Collaborated with team members to provide efficient service during busy periods.

Children's Party Host / Cashier at Skyzone, Whitby (2021-08 – 2022-08)

• Supervised groups of children while ensuring a safe and positive environment.
• Communicated with parents and guests in a professional manner.
• Assisted with conflict resolution and addressed guest concerns.
• Balanced multiple responsibilities while maintaining safety standards.
• Processed payments and managed front desk responsibilities.

Bachelor of Arts in Sociology – York University (2022-09 – 2026-06)