Makajsha Borden

Customer-focused and detail-oriented professional with a Bachelor's degree in Criminology and a Certificate in Public Administration and Law. Experienced in administrative support, data entry, appointment coordination, and handling sensitive information with professionalism and discretion. Skilled in digital record management, transcription, database updates, and Microsoft Office Suite, with the ability to work independently and efficiently across multiple tasks and systems.

Professional Court Reporter - Veritext Company - North York, ON

(2025-10)

• Legal Documentation & Transcription Accuracy: Accurately document and produce transcripts for court proceedings, ensuring precision, confidentiality, and adherence to legal standards.
• Reviewed, formatted, and proofread legal documentation for accuracy, clarity, and compliance with professional standards
• Confidential Record Management: Performed accurate data entry and database management while maintaining confidentiality of sensitive client information.
• Courtroom Procedure Familiarity: Collaborated with legal professionals to ensure precise record-keeping of testimonies.
• Professional Communication & Client Relations: Assisted clients with scheduling, resource coordination, and navigating service processes

Customer Service / Sales Associate - Home Depot - Whitby, ON

(2023-05 - 2024-09)

• Utilized digital sales and inventory systems to assist customers, process transactions, and manage product information
• Collaborated with team members to maintain smooth store operations and ensure high customer satisfaction.
• Delivered professional customer support by responding to inquiries and resolving concerns efficiently
• Managed multiple responsibilities simultaneously, including customer inquiries, transactions, inventory support, and system navigation

Bachelor of Arts - Criminology - York University (2020-09 - 2025-06)

Certificate - Public Administration and Law - York University (2020-09 - 2025-06)