Irene Lagartos

Coordinate shifts, assign tasks, train, and motivate the receptionist team. Respond to inquiries, complaints, and special requests, ensuring a positive experience. Oversee the check-in and check-out process, as well as room assignments.

Manager of Reception - Cats Hostel - Madrid

(2024-04)

• Coordinate shifts, assign tasks, train, and motivate the receptionist team.
• Respond to inquiries, complaints, and special requests, ensuring a positive experience.
• Oversee the check-in and check-out process, as well as room assignments.
• Monitor billing, handle cash, manage reservations, and generate occupancy reports.
• Act as a liaison with housekeeping and maintenance departments to ensure room availability.

Receptionist - Cats Hostel - Madrid

(2023-03 - 2024-04)

• Guest Services: Managed reservations and registrations (Check-in/Check-out).
• Communication: Handled internal incidents and guest communication.
• Administration: Updated PMS, monitored bed availability, and maintained lobby order.
• Security: Monitored entry/exit and ensured compliance with rules.

Museum Services - Thyssen-Bornemisza - Madrid

(2022-04 - 2023-01)

• Opening and closing of ticket offices and managed ticket sales.
• Visitor accreditation and high-level customer service.
• Responsible for daily financial settlement.

Au Pair - Cork, Ireland

(2018-01 - 2021-07)

• Assisted children with homework and created educational activities.
• Scheduled and managed outdoor activities.

Breakfast Manager - The Hat Madrid - Madrid

(2016 - 2017)

• Economic and qualitative management, including inventory control.
• Food production, preparation, restocking, and daily cash register closing.

Offices & Team Coordination - Work Out Events

(2016 - 2017)

• Management and organization of work teams and conducted job interviews.
• Monitoring team performance and managing incidents and social security info.

Hospitality: Waitress - Various Locations

(2014 - 2022)

Experience at El Club Palasiet, Work Out Events, The Hat Madrid, Aio, and Grupo Raza Nostra.

• Personalized attention, POS/PDA management, and billing/collection processes.

Master's Degree - Audiovisual Heritage: History, Recovery, and Management - Universidad Complutense de Madrid (2014 - 2015)

Degree - Conservation and Restoration of Cultural Property - Universidad Politécnica de Valencia (2010 - 2014)

Course - Radiography Techniques in Works of Art - Centro de Referencia Nacional en Tecnologías del Frío y la Climatización (2022 - 2022)

QQI Level 5 - Furniture Making - St. John's College, Cork (2019 - 2019)