Food & Service Manager (Store Manager) - Wild Flour Pizza Co - British Columbia, Canada
(2024-02)
- Manage the day-to-day operations of the pizza store to ensure smooth and efficient service.
- Supervise, train, schedule, and motivate team members to deliver excellent customer service.
- Recruit, interview, and onboard new employees as needed.
- Ensure food is prepared according to company recipes, quality standards, and food safety regulations.
- Maintain high standards of cleanliness, sanitation, and workplace safety.
- Monitor inventory levels, order food, beverages, packaging, and other supplies.
- Control food costs, labour costs, and operating expenses to achieve sales and profit targets.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Prepare daily sales reports, cash reconciliation, deposits, and other financial records.
- Ensure compliance with Canadian health, safety, and employment regulations.
- Monitor staff performance, conduct performance reviews, and provide coaching when necessary.
- Coordinate opening and closing procedures, including security and cash handling.
- Implement promotional campaigns and local marketing initiatives to increase sales.
- Ensure timely preparation and delivery of orders for dine-in, takeout, and delivery customers.
- Resolve operational issues and maintain a positive work environment.
- Maintain equipment and coordinate repairs or maintenance when required.
- Achieve sales, customer satisfaction, and operational performance goals.
Booking & Catering Supervisor - Rana Catering Service - British Columbia, Canada
(2023-06 - 2024-01)
Supervised catering operations and event coordination for various events and gatherings.
- Interviewing, hiring, and training new staff members.
- Ability to work collaboratively and effectively with team members at all levels.
- Sourcing new customers through a variety of marketing initiatives.
- Making arrangements for weddings, Baby showers, Birthday parties, Business meetings, & Events in Banquet Halls, Sikh Temples (Gurudwara's) in different locations.
- Setting up all tables with decoration and food service areas with chairs, linens, and dishes.
- Handling gatherings on small, medium, and large scales.
- Ensuring that strict health and safety protocols are followed throughout the event.
- Establishing pricing for menu items and services required for events.
- Arranging the delivery of food items.
- Cooking, preparing, and serving dishes during events.
- Overseeing and arranging clean-up crew staffing.
- Keeping and maintaining records of all weddings and events.
- Check with guests to ensure satisfaction.
Admin Coordinator - Al Futtaim Enterprise IT - Dubai, UAE
(2020-12 - 2022-11)
Managed administrative operations including petty cash, inventory, and vendor coordination.
- Handling petty cash and giving a monthly report on transactions.
- Managing office stationery and coordinating with vendors.
- Closely monitored inventory and identified a critical double-counting error in the process.
- Verified purchase orders and negotiated with vendors on pricing.
- Negotiated attractive purchasing terms for products from suppliers that helped reduce costs by four percent.
- Updating asset management records in SAP for internal staff.
- Maintaining reports related to Phone bills for Internal staff.
Procurement/Admin Coordinator - Al Futtaim Engineering - Dubai, UAE
(2019-03 - 2019-10)
Managed procurement operations, purchase orders, and vendor relationships for various locations.
- Responsible for the placement, management, and data entry of purchase orders for different locations.
- Helped improve the customer experience by identifying understocking trends of specific products in sales history and finding room in the budget for more accurate ordering.
- Serve as the point of contact for vendors and other buyers with questions about purchase order discrepancies.
- Established relationships with vendors and secured 10% annual savings through discount negotiation.
- Preparing Manpower reports daily.
- Following up on new joiners' documents.
- Raising of a Purchase requisition.
- Preparing NOCs and other letters for the employees.
- Handling Petty cash.
- Preparing Gate passes for the associates.
- Follow up on the invoices.
- Managing the Annual leave calendar for the exiting employee.
Admin Coordinator - Al Futtaim Technology - Dubai, UAE
(2018-10 - 2019-03)
Handled SAP order creation, cost sheets, and coordination with warehouse and sales teams.
- Working on SAP for creating orders and POs.
- Having thorough knowledge of working on the SAP system.
- Checking of cost sheets and maintaining the order book with details of orders in the cost sheet file - both SSLV & Non-SSLV.
- Submitting the cost sheets for approval as per the Delegation of Authority.
- SD Order creations - Creation of deliveries from the SD order to the Warehouse.
- SD Order creations - Creation of deliveries from the SD order for virtual stock.
- Coordinate with the warehouse team to arrange deliveries to the end customers.
- On average, preparing 22 to 25 POs and stock orders daily.
- Creation of STO (Stock Transfer Orders) for casual job orders & regularizing in the order for Non SSLV.
- Sending order creation requests (PS, Casual job & AMC) to the revenue control team.
- Handling the coordination work between Sales Managers and the warehouse.
- To send a purchase order request to the procurement team.
- Dealing with the procurement team daily for purchase orders.
- Providing reports to management as and when required.
- Printing of SSLV cost sheets from Abu Dhabi.
Customer Service Representative - SAMSUNG - Dubai, UAE
(2018-10 - 2018-10)
Worked at GITEX EVENT 2018 as a Customer Service Representative for SAMSUNG.
- Worked as a Customer Service Representative for SAMSUNG at GITEX EVENT 2018.
HR & Admin Assistant - Vacancy India - Ludhiana, India
(2015-01 - 2018-03)
Managed HR support services, employee relations, and administrative operations.
- Manage strategic consultancy, HR Support services such as salary survey and benchmarking.
- Attain knowledge in HR policies and procedures, hiring practices, and regulations.
- Responsible for the candidate's contract and joining formalities.
- Responsible for Medical Insurance, Monthly timesheets, onboarding, and Induction training for staff.
- Have been part of the 'Outplacement Team' – a team created to manage the needs of the laid-off employees. Handle employee relations, grievances, counselling, and welfare.
- Verify all the documents related to the organization.
- Maintain Attendance Registers & send them to management daily.
- Processing all bills and regular follow-up for timely payments.
