Irene Macaulay

Hi , my name is Irene Macaulay. I’m an engineering student at Carleton university, Ottawa . I have experience being a barista and in sales across 5 years . I am passionate about customer service , learning and gaining work experience . I am very hardworking , a quick learner and very outgoing !

A&W Restaurants, Ottawa, ON

June 2022 – November 2023

Customer Sales Representative.

• Welcomed customers with in a friendly manner and assisted in placing orders accurately and efficiently.
• Processed transactions using POS systems, handling cash and card payments accurately.
• Prepared and packaged orders according to customer preferences and restaurant standards, ensuring quality and presentation.
• Addressed customer FAQs and complaints promptly and professionally, ensuring customer satisfaction.
• Worked with team members to maintain cleanliness and organization in the dining area, kitchen, and front counter.
• Assisted in restocking inventory.
• Upheld food safety standards (WHMIS)

Mad Radish

July 2021 - October 2021

Customer Sales Representative.

• Welcomed customers, provide menu information as well as assist in choices based on dietary preferences and restrictions.
• Well versed in POS system.
• Communicated and guide kitchen staff for preparation and delivery of orders to customers.
• Maintained workplace order and cleanliness,
• Monitored and restocked essentials whilst following food safety and sanitation guidelines.

Carleton university : Bachelors Degree- Biomedical Electrical Engineering

September 2018- present