Irene McCarvell

Customer service professional

Talent

Hamilton, OntarioMember since May 27, 2023

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About

Hello, my name is Irene and I have a passion for working with people and providing excellent customer service. I have extensive experience listening to customer needs and making things happen! I can easily work independently as well as part of a team and I often go above and beyond to ensure I provide clients with the best experience possible.

I have great work ethic and do everything with the utmost professionalism and integrity. I am very comfortable communicating on the phone and in person as the ability to communicate using different mediums has been a significant aspect of all the jobs I have had. If you are looking for a valuable team member who is not afraid to take on a challenge then look no further.

Experience

Region of Peel - Public Health— Public Health Inspector : Education and Information team

December 2021 - March 2023

Perform technical assessments while staffing the Environmental Health Contact Centre - responding to inquiries over the phone and through email.
Provide consultative services and direction to clients on Environmental Health programs and health hazards in the community, including various Acts, Regulations, Guidelines and municipal by-laws.
Use professional and technical skills to investigate health hazards, conduct risk assessments and discuss compliance in various programs such as: food safety, communicable disease investigation and control, infection control, health hazards and rabies investigation.
Assisted IPAC team with CD investigation follow-up - interpreting lab results and providing timely follow-up with clients while adhering to confidentiality standards.

Niagara Region Public Health —Practicum Student/ Licensed Public Health Inspector

June 2020-July 2021

Conducted routine field inspections in program areas of: food, recreational water, childcare and PSS -devised a checklist for business owners to help them navigate the legal requirements for Covid-19 and routinely spent extra time with operators keeping them up-to-date on the latest requirements.
Navigated difficult situations over the phone with members of the public and business operators on the environmental health line- practiced empathy and validation to help diffuse emotionally heightened conversations. Devised a checklist for business owners to help them navigate the legal requirements for Covid and routinely spent extra time with operators, keeping them up to date on the latest requirements under the Reopening Ontario Act.
Routinely researched and interpreted provincial legislation and frameworks which facilitated efficiency while communicating with operators and the public.
Participated in daily team meetings: maintained a log of common questions received on the environmental health line and presented these at the meetings.