Iriza Shekinah

Dedicated bilingual (French/English) customer service professional with call center, live interpretation, and client support experience in fast-paced remote and high-volume environments. Strong background in handling inbound and outbound calls, resolving customer concerns, managing billing and account inquiries, and maintaining confidentiality with sensitive information. Highly skilled in communication, multitasking, problem-solving, and navigating multiple web-based systems.

Fluent in French, English, and Kinyarwanda, with a strong work ethic, flexible scheduling availability, and passion for delivering exceptional customer experiences in remote customer support roles.

Interpreter (French / English / Kinyarwanda) - CanTalk - Remote

(2026-02)

Freelance

• Deliver real-time professional interpretation in customer service and client-facing environments
• Support seamless communication between French, English, and Kinyarwanda speakers
• Maintain strict confidentiality while handling sensitive personal information
• Demonstrate professionalism, accuracy, and adaptability in remote work settings
• Utilize communication technology and web-based systems effectively

Customer Service Representative (Call Center – BPO) - Client Services Center, Kigali, Rwanda - Kigali, Rwanda

(2022-12 - 2023-07)

• Handled high-volume inbound and outbound customer calls in a fast-paced call center
• Assisted customers with billing concerns, account questions, service requests, and issue resolution
• Verified customer identities while following security and confidentiality procedures
• Resolved complaints with empathy and professionalism to maintain customer satisfaction
• Accurately documented interactions using CRM systems and internal software
• Consistently met performance metrics including quality, efficiency, and customer service standards

Waste Management Support Assistant (Part-Time) - DrainAll (City of Ottawa Partner) - Ottawa, ON

(2025-08 - 2025-09)

• Provided direct customer-facing support while communicating clearly with the public
• Explained policies and procedures effectively in a professional setting
• Demonstrated reliability, teamwork, and adaptability
• Maintained organized workflow in a fast-paced environment

High School Diploma - École secondaire Catholique Franco-Cité (2025-06)